Technical Support

Job Description

Job Title: Obligations Technical Support

Location: Bristol

KZA268

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters:

Delivering support that ensures the DR & TI capabilities for the Global business are maintained and legislation is adhered to.

Deliver 1st & 2nd line support and analysis for all systems under their responsibility.

This work ensures that those responsible for discharging TI and CD capabilities operationally have the tools in place to deliver that regulatory service to its customers.

What you’ll do:

The role holder is responsible for: -

• Accountability & Leadership: Works under general direction within clear framework of accountability - has responsibility for delivering technical work
• Accountable: Plans own work to meet given objectives, timescales and processes.
• Providing support to operational platforms against agreed SLA targets.
• Supports technical decisions which influence the success of projects and team objectives.
• Performs broad range of complex technical or professional work activities, in a variety of contexts.
• Participates and contributes to process improvement initiatives
• Contributing towards ensuring all processes are documented, reviewed and maintained.
• Providing management of incidents and changes.
• Ensure platforms are patched, managed and conform to latest standards.

What you'll bring:

• Provide outstanding technical support to reported incidents; be inquisitive to get to the root of an issue
• Excellent and effective communications skills
• Develops practical and open relationships with Customers, GSS and with other BT teams.
• Can work under direction as well as independently and have a clear framework of accountability.
• Knowledge of specific end to end Obligations system design, standards and applicable underlying security.
• Good understanding of networking fundamentals.
• Skilled in the support of platform technologies (Windows, Linux, VMWare, Cisco & Juniper).
• Be able to follow documented processes and procedures for the patching and upgrades of software and hardware.

The role is subject to you gaining and keeping the necessary level of security clearance needed to undertake your work. The result of the security clearance vetting is not subject to appeal. Failure to successfully achieve and maintain the necessary level of security clearance may see any offer of employment with BT cease or withdrawn or may cause a role change or possibly lead to termination of employment.

Diversity and Inclusion:

Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT’s D&I manifesto by searching on our website.

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!

What's in it for you:

• Discounted BT Broadband, TV & mobile packages, and BT products
• 10% pension contribution
• Professional development and paid for industry certifications/qualifications.
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year.
• Flexible and smart working (subject to business needs)