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BT Business • Debrecen, Hungary

Technical Management Professional

Salary:  Competitive
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Job Description

This position could be filled in Debrecen and Budapest.

Key responsibilities

  • Providing technical support for both internal and external clients.
  • Troubleshooting and identifying the root causes of incidents in cooperation with internal and external technical teams.
  • Providing technical resolution for incidents related to network issues (WAN, LAN, WLAN, SDWAN).
  • Maintaining incident tasks to ensure steps and outcome of technical investigation is fully documented.
  • Documenting and implementing incident technical resolution in accordance with agreed standards and processes.
  • Representing BT network support on troubleshooting calls with internal and external technical teams.
  • Keeping up to date with the latest development of communications technologies, in particular where related to Cisco
  • Providing training and consultancy where appropriate


Soft skills

  • Ability to meet the customers’ needs in line with the business requirements
  • Focusing on the objectives and the required outcomes of the processes while delivering a service
  • Working with a cooperative and positive attitude in a group setting to achieve common goals
  • Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
  • Taking the responsibility and taking care of the consequences of making a decision

Professional skills

  • Minimum CCNP R&S equivalent knowledge
  • At least 2-3 years in tele/data communications environment
  • In depth understanding of WAN/LAN/WLAN/SDWAN technologies in Cisco environment
  • Knowledge of the following technologies and protocols: TCP/IP, TACACS, AAA, SNMP, Common file transfer protocols, ZBFW, NTP, FHRP, STP, Port Security, Common enterprise routing protocols
  • Juniper or knowledge of any other vendor is an advantage
  • Strong 2nd line experience is advantage

Language skills

  • English on a fluent level

Please note, this is a pipeline requisition which may not cover a vacancy currently. The recruiter will contact the candidates once there is an open position.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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