Technical Management Professional

Job Description

This position could be filled in Debrecen and Budapest.

Key responsibilities

• Providing technical support for both internal and external clients.
• Troubleshooting and identifying the root causes of incidents in cooperation with internal and external technical teams.
• Providing technical resolution for incidents related to network issues (WAN, LAN, WLAN, SDWAN).
• Maintaining incident tasks to ensure steps and outcome of technical investigation is fully documented.
• Documenting and implementing incident technical resolution in accordance with agreed standards and processes.
• Representing BT network support on troubleshooting calls with internal and external technical teams.
• Keeping up to date with the latest development of communications technologies, in particular where related to Cisco
• Providing training and consultancy where appropriate

Requirements

Soft skills

• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
• Taking the responsibility and taking care of the consequences of making a decision

Professional skills

• Minimum CCNP R&S equivalent knowledge
• At least 2-3 years in tele/data communications environment
• In depth understanding of WAN/LAN/WLAN/SDWAN technologies in Cisco environment
• Knowledge of the following technologies and protocols: TCP/IP, TACACS, AAA, SNMP, Common file transfer protocols, ZBFW, NTP, FHRP, STP, Port Security, Common enterprise routing protocols
• Juniper or knowledge of any other vendor is an advantage
• Strong 2nd line experience is advantage

Language skills

• English on a fluent level

Please note, this is a pipeline requisition which may not cover a vacancy currently. The recruiter will contact the candidates once there is an open position.