Technical Delivery Professional

Job Description

Recruiter: Mounika Nagabhiru

Hiring Manager: Marysue Robertson

Career Grade: D

Internal Closing Date: 19-06-2026

About the role

The Technical Delivery Professional helps the implementation of technical solutions from initial scope to delivery, ensuring adherence to roadmap, time and budget constraints. This role will liaise with integration and data governance squads to deploy solutions that meet customer requirements.

What you’ll be doing

• Helps full cycle delivery of commercial outcomes for technology developments and solutions.
• Helps the resolution of risks and issues relating to delivery and any impacts on related components or teams.
• Helps the collaboration across a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
• Helps with multiple complex medium sized technical deliveries and/ or a single large technical delivery.
• Helps the monitoring of all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
• Helps the implementation of improvement of process and service performance and suggest and implement changes to how the team operates.
• Helps the resolution of technical delivery problems.
• Participates in a diverse team to deliver medium-sized, technical projects within a specific domain which enable benefits for customers across a portfolio of projects.

Essential Skills / Experience

• Presenting/Demonstrating - Describes a product or service to the prospective customer to verify facts and know how it works.
• Requirements Gathering - Determines user expectations for a new or modified product.
• Service Level Agreement Management - Oversees the agreement between the service provider and a customer that identifies both the services required and the expected level of service in a document called the SLA (Service-level agreement).
• Lean Portfolio Management (LPM) - Applies a management and work organisation method aimed at improving performance.
• Stakeholder Management - Organises, monitors and improves relationships with stakeholders.
• Negotiation - Reaches compromise or agreement while avoiding argument and dispute.
• Program Increment Planning/Big Room Planning - Facilitates a collaborative focused planning process among teams, stakeholders and product owners to review program backlog and align on a acted roadmap.
• Agile Methodologies - Manages projects by dividing tasks into short phases of work (known as sprints) and frequently reassess and adapt plans.
• Requirements Management - Documents, analyses, traces, prioritises and concurs on requirements and then controls change and communicating to relevant stakeholders.
• Decision Making - Gathers information, and analyses different scenarios, assesses alternative resolutions and reaches a decision.
• Project/Programme Management - Handles a project or portfolio of projects as they progress through the typical stages of the project lifecycle including initiation, planning, execution and closure.
• Growth Mindset - The belief that talent, ability and skills can be developed through a commitment to continuous learning and reflection.
• Risk Management - Identifies, evaluates and manages risks by developing and implementing

Desirable Skills / Experience

Our Package

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.