Servicing Provisioning Team Member

Job Description

Working Style: 3 days a week in office, 2 days from home

Why this job matters

Our internal Networks unit is responsible for designing, building and running the networks and technology platforms that BT, and our customers, rely on.

Across our fibre, mobile, WiFi and core networks, BT is a connectivity powerhouse, leading the world in the adoption of converged, automated, programmable network technologies.

Bringing together network strategy, transformation, and the modernisation of our mobile and fixed network assets - along with direct partnering with Enterprise, Global and Consumer on leading edge, converged services and experiences – our Networks division designs, builds and runs the technology platforms that BT, and our customers, rely upon every day.

In Networks, we play our part, every day, to make this true. We are responsible for the heart of BT, making sure our networks stay reliable, resilient, secure, and ahead of changing demands.

Our networks – both fixed and mobile – play an essential role in our 30 million customers’ lives, their businesses, and the economies of the 180 countries we operate in.

We’ve built a team of the world’s best communications technology experts. Our engineers have achieved extraordinary things: constantly upgrading and reimagining the network to stay ahead of the game, innovating using the latest network cloud, AI, virtualisation and advanced optical tech to build and maintain our world class global infrastructure.

• Every year, we file more than 100 new inventions to keep BT, our customers and the UK at the cutting edge.
• Thanks to our investments, we were able to satisfy peak demand in our core network of 22.7 Tb/s in 2020, a 30% increase over the same period in 2019.
• In the past year, average download speeds on our broadband network increased by more than 15% despite this huge increase in demand for bandwidth.
• In the UK, 96 % of people can now receive superfast broadband at more than 30Mbps.
• On mobile we’ve seen a 36% increase in data usage over the last 12 months, with highest recorded peak on 18th March – a throughput peak of 802Gb/s for Europa League football.

Every day, we work to give BT customers the fastest, best connected networks there are, supporting truly world class solutions and services.

Put simply, we make the network... work.

What you'll be doing

• Executing the implementation of complex change in line with change management best practices and the associated governance.
• Managing stakeholder and demand expectations through cross area engagement.
• Developing technical capability through continued learning and use of Tech Pathways.
• Ensure interactions with customers and colleagues are respectful and courteous and represent BT in a professional way.
• You are authorised to access, use or disclose customer information only when you need to do so to perform your operational duties.
• You will be communicating with all stakeholders, both locally and with members of the Senior Management Team.
• Provision of E2E order journeys for a variety of products.
• Manage own development, upskilling & multiskilling proactively in line with unit strategy.
• Responsible for the maintenance and application of required system accesses to fulfil your tasks.
• Any other tasks to support the implementation and delivery of network services on behalf of BT and the BT group.
• Adhere to the BT Values in everything we do.

What you'll bring

MANDATORY

• Escalation management.
• Stakeholders management.
• Effective communication skills.
• Experience of network technologies and protocols within your native domain.
• Growth Mindset and be able to upskill and multi-skill proactively.
• Be able to adhere to the BT Values in everything we do.

NICE TO HAVE

• Working knowledge of the 21C network.
• Awareness of the E2E service journey.
• Ability to improve, and work in line with, standardised processes and procedures, including automation.
• Be able to adapt to emerging and evolving technologies, in line with Tech Pathways role mapping.

What's in it for you

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 22 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.