Service Operations Engineer

Job Description

Location: Debrecen

Please note that this role requires the colleagues to work in shifts and during weekends.This role has an element of Hybrid working ( 3 days in the office + 2 days from home).

Why this job matters

As a Service Operations Engineer you will play crucial part in maintaining worldwide businesses for our customers by handling technically complex incidents.

What you’ll be doing

• Owning, leading and driving issues and representing BT during technical conference calls
• Handling technically complex incidents and changes received through ticketing tools, emails and occasionally calls
• Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
• Having the opportunity to learn from senior colleagues from wide array of areas
• Being exposed to a variety of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, VoIP just to name a few) through supporting complex network solutions
• Being a crucial part of operating and maintaining worldwide businesses for our customers in the pharmaceutical, manufacturing, automotive industry etc.

This role will suit you if you have the following skills:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Ability to comprehend and to oversee various aspects of a problem or a situation

Professional skills:

• In-depth understanding of LAN/WAN technologies (CCNA-level knowledge, the certificate is not needed)
• Knowledge of network troubleshooting is required
• 1-2 years of experience in technical support is an advantage
• Familiarity with the following products is an advantage: Cisco, Juniper, Adva, Avaya, Ipanema, Meraki is an advantage

Other skills:

• English on a fluent level is a must
• Effective communication

Additional Information

• Having the opportunity to learn from senior colleagues/professional trainers
• Finding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern (flexible working patterns)
• Competitive salary
• Shift allowance
• Additional benefits
• Smart working (home + office)

Our efforts to become a really good place to work have been honoured with the following awards:

• Family Friendly Mentor Company (2017, 2018, 2019, 2020)
• Family-friendly Company (2012, 2014, 2016)
• Best Workplaces Award 2020 by Szerethető Munkahelyek
• Special Award on ‘Open Spotlight Award 2020’ by nyitottakvagyunk.hu
• Best University Programme in Hungary Award - (2018)
• Best Employer Branding Strategy in Hungary - Gold Medal (2018)
• Best Employer Branding Initiative in the CEE, SSC sector (2018)
• Most attractive employer, SSC sector (2017)
• Best University-Business cooperation of the year in CEE (2017)
• Best SSC in CEE region (2016)

The skills you’ll need

TroubleshootingCustomer ServiceEscalation ManagementContinuous ImprovementNetwork DeliveryVendor ManagementNetwork SecurityNetwork TestingNetwork ConfigurationTechnical DocumentationNetwork IntegrationNetwork ImplementationRequirements ManagementIncident ManagementEvent PlanningDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.