People Transformation Partner

Job Description

Job Req ID: 58876

Closing Date: 1st June

Location: London

About the role

The role is responsible for delivering and coordinating business readiness through project delivery (training, enablement, stakeholder engagement) and helping teams transition to new ways of working. The role has a close working relationship with Programme, Business and People and Culture leadership, and will take an active role in shaping change in a fast-moving AI enabled environment.

The role sits within the UK Business, People Transformation & Change team supporting transformation through the delivery of key projects (70-80%), and reports to the Senior Manager, People Transformation and Change, with day to day direction provided by an assignment manager. The strategic people business partnering comprises around 20-30% of the role and provides support to leaders and managers in the Transformation function, encouraging and developing self-sufficiency, with a dotted line to the People Transformation Director who acts as HRD to the Transformation Function.

This is not a "business as usual" role - proven effective performance in an incredibly ambiguous environment is a must, along with the ability to create clarity, structure, and momentum. The role would suit someone who can cut through complexity, build structure quickly, and bring people with them, not just strategy, but focusing on real execution and adoption. The role holder will work closely with other teams in the People Transformation team, in the redesign of work and as such the impact on our workforce by understanding the benefits and opportunities which come with our operating plan transformation.

What you’ll be doing

Managing Transformation and Change

• Act as a trusted advisor to business leaders, identifying and translating business change needs into clear, actionable initiatives.
• Lead end‑to‑end design, delivery, and review of people transformation initiatives, focused on programmes that address the people impacts of the UK Business Operating Plan.
• Work across multiple projects and workstreams, flexing to business priorities and building capability across disciplines.
• Drive a strong customer service culture, owning issues through to resolution and identifying improvement opportunities.
• Provide expert advice and specialist input to improve organisational, team, and individual effectiveness.
• Support strategy, methodology, and policy development through insight-led analysis and practical recommendations.
• Analyse and synthesise data to deliver clear insights, build cases for change, and assess colleague impacts, using AI to support this.

Business Partnering

• Act as a trusted advisor to business leaders, translating business needs into clear, actionable People initiatives
• Coach and advise managers and leaders on People policy, process, and compliance, to encourage and develop self-sufficiency
• Partner with managers and People & HR Services to support their management of absence, analysing trends and supporting the implementation preventative actions.
• Partner with managers to ensure effective performance management is undertaken, ensuring appropriate coaching is provided to create high performing teams.
• Support talent initiatives in partnership with CoEs to attract, develop, and retain a diverse, high‑performing workforce.
• Contribute to organisational effectiveness through the implementation of new structures, roles, and processes.

Essential Skills / Experience

• Business Partnering & Consulting: Acts as a trusted advisor and builds strong relationships with colleagues and the business to drive business performance by demonstrating and applying a deep understanding of the business and commercial context. Manage difficult messages in a complex, demanding stakeholder environment.
• Stakeholder Management: Models open, honest, and respectful feedback. Manage complex stakeholder groups across functions and seniority level, navigating ambiguity and difficult situations with confidence, taking ownership where direction is unclear.
• Change Management: Designs and implements change management activities, managing those changes and developments, ensuring adoption of change is effective and embedded and realises full business value. Translate project briefs into clear, practical delivery plans. Deliver work to deadline and budget, actively managing risks.
• Strategic Workforce Planning: Uses strategy and workforce insights to ensure HR initiatives are aligned to future business demands and strategic goals. Proven track record of delivering change across People and Culture business partnering, people transformation, leadership, and culture.

Desirable Skills / Experience

• Performance Management: Creates the appropriate environment needed to maximise employee performance and ensure alignment with the organisation's strategy using regular discussions, feedback, and reviews
• Inclusive Leadership: Leverages diversity of thought and inclusive thinking to maximise the effectiveness and success of teams, policies, practices, and products
• Employee Relations: Ability to effectively manage and maintain positive relationships between employees and the Organisation
• Proven experience working on or leading business transformation, simplification or major change agendas in a large, complex organisation.
• Experience working within People & Culture, Transformation, Strategy, Digital or Operations functions.
• Experience of organisational development initiatives, coaching leaders towards independent self-sufficiency and supporting leaders to effectively support, manage and develop their people.
• Credible experience influencing senior leaders through ambiguity, competing priorities and delivery pressure.
• Graduate‑level capability or equivalent experience; MCIPD or relevant professional qualification preferred.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.