Payroll Team Leader (Operations)

Recruiter:Sakshi Mehrotra

Hiring Manager:Tania McManus

Career Grade:E

About the role

In this role, you would be a part of the People & HR Service Delivery function.

The new People and HR Service Delivery function operationalises and enables HR processes to ensure a consistent and high-quality colleague experience. It serves as the primary gateway for all HR needs for colleagues and people managers, it focuses on efficiency and colleague experience by seamlessly running full employment cycle processes as part of the People and HR Service function, we deliver vital HR services that enable outstanding colleague experiences for all.

This role ensures colleagues are compensated accurately and on time, building trust and maintaining morale across the organization. By managing payroll operations effectively and ensuring compliance with complex regulations, the Payroll Professional plays a vital part in supporting the organization's financial integrity and colleague satisfaction.

What you’ll be doing

Ownership of Daily Task List

• Ensuring team complete daily tasks for Ops Team, ensuring work is allocated as per timetable, with volumes in mind and escalations are timely when needed.
• Ensure all tasks completed accurately with no errors. Consideration of controls and ensure all documentation provided for Compliance lead.

Query Handling

• Oversee and work closely with internal payroll teams, HR Ops, Reward.
• Support with responses to payroll-related queries from colleagues and provide clear, timely resolutions via Servicenow, group inboxes or calls. Ensuring team respond and resolve within allocated KPI’s.

Payroll Processing

• Ensure Team accurately process end to end payroll according to monthly timetable.
• Team maintain and update employee payroll records accurately.
• Support Ops team processing of new hires, terminations, and changes to employee data (e.g., promotions, salary adjustments), statutory & voluntary deductions.
• Distribute and sign off reports for checking when assigned to Ops team.
• Carry out quality checks on all inputs & processing to ensure accuracy and identify any training needs.

Data Management

• Check and analyse payroll data for accuracy from weekly/monthly runs and support team in resolving or highlighting any issues or concerns in a timely manner.
• Provide KPI and stats reporting to Senior Leader each month.

Continuous Improvement & Collaboration

• Collaborate with internal teams to enhance control effectiveness and compliance.
• Proactively identify opportunities for process improvements and risk mitigation.

Documentation & Training Management

• Maintain work instructions for Operational processes.
• Maintain training plans and ensure team are multi skilled and trained across all Operational processes.

Change Process

• Prepare test scripts and assess impact on Ops processes.
• Check and sign off on testing performed by Ops Team.

Essential Skills / Experience

• Team leadership: must have.
• Team development experience: must have.
• Ability to handle large volumes of work: must have.
• Accuracy: must have.
• Attention to detail: must have.
• Excel skills: must have.

Desirable Skills / Experience

• Payroll background knowledge: nice to have.
• Payroll experience: nice to have.

Our Package

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.