Network Traffic Management Systems Engineer

Job Description

Job Req ID: 56059

Posting Date: 03/03/26

Function: Network Engineering

Location: Home Working or UK Based. Occasional travel to Edinburgh or London

Why this job matters

The NatWest Security Dev Ops Team (NTMS) helps contribute to the NatWest vision and strategy. NatWest is a critical customer to BT.

You will champion customer service improvements to continually and consistently improve quality and customer satisfaction within networking security services.

What you’ll be doing

• Communicate and collaborate across multiple disciplines and stakeholders. Work collaboratively with the hosting services platform, security and business teams to ensure that NTMS changes are deployed effectively and efficiently.
• Develop and operate systems and applications that provide core network services. Participate in service projects, architecture and planning.
• Support for network service design and troubleshooting. Provide escalation support to the Network Operations team as required.
• Identify service and cost improvement opportunities to make platform operations more efficient.
• Contribute to Network Services’ budgetary submissions for lifecycle and risk, addressing activities such as lifecycle management and the service improvement plan.

The skills you’ll need

TroubleshootingEscalation ManagementNetwork ConfigurationIncident ManagementNetwork Testing

What we would like to see on your CV

• Excellent customer relationship management, people, collaboration and influencing skills. Ability to behave as the conscious of the customer whilst protecting the BT and NatWest brand, whilst driving improvements.
• Able to operate and work within Agile methodologies (Scrum / Kanban) and using industry standard tooling (such as Jira). Also able to operate in a flexible DevOps environment as directed by NatWest that replaces traditional Operations, Projects and Engineering disciplines.
• Experience of working in complex Network security environment with multiple vendors - Cisco, Checkpoint, F5. Ideally you’ll be a F5 Certified Technology Specialist with experience of LTM/ASM, GTM/DNS and APM.
• Extensive experience of working in complex Network security with a good grasp of emerging tech cloud-based security elements.
• Proven incident and problem management experience. Experience of driving efficiencies in change and incident management remits.
• Experience of working in the financial and banking sector is preferred but not essential. Exposure to ServiceNow would also be beneficial.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.