Network Engineering Professional South Carolina OR Atlanta

Job Description

Network Engineering Professional - To be hired in Greenville - South Carolina OR Atlanta

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Purpose Of Role:

The purpose of the role is to act as the primary technical point of contact for a major BT customer within the Americas region. The role requires ensuring day-to-day communication between the customer and BT operational teams. The individual must demonstrate the ability to handle network, security, and telephony-related topics.

Key Responsibilities:

• Acts as a local interface for customer zone within the global BT team in Paris
• Provides in-depth local technical knowledge to the global BT team to help facilitate the resolution of major incidents or performing complex changes
• Have access to customer network devices, to facilitate troubleshooting and change activities in full co-ordination with the global BT team
• Owns and drives major incidents in the zone outside of global BT team “core hours”, or co-manages major incidents in the zone during “core hours”
• Attends the daily customer zone “huddle” incident ticket reviews (if applicable). Is able to provide technical insight and input to the incidents and service requests discussed during the meeting
• Provides Root Cause Analysis reporting (RCA) technical input as per the agreed process and format
• Understands the customer business, business drivers, critical sites and appropriate 3rd parties/suppliers
• Good technical knowledge of customer technologies (LAN/WAN/IPT/IPCC/security)

Qualifications you are expected to have:

Networking

• Routing and switching expertise with Cisco routers, Nexus and Catalyst switches, SD-WAN

Wireless

• Cisco autonomous access points and WLC-based wireless solutions

Security

• Experience with Check Point, Palo Alto, Fortinet, and Cisco ASA

Load Balancing

• F5 Big-IP LTM

Identity & Access Control

• Cisco ISE

IP Telephony & Collaboration

• Cisco UCS, CUCM, and WebEx

Professional Skills

• Strong troubleshooting skills with the ability to operate effectively in high-pressure environments
• Excellent communication skills and strong stakeholder management capabilities

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Please note that this position is exclusively based in the United States. At this time, we are not offering relocation or sponsorship for candidates outside the U.S.