L1 Service Operation Engineer

Job Description

Location: Budapest OR Debrecen

Why this job matters

Please note that this role requires the colleagues to work in shifts and sometimes weekends and is located in Budapest OR Debrecen office ( with hybrid working element to it).

As a Service Operations Engineer you will be supporting our French language clients with their immediate needs, with Voice and Data tech on both Avaya and Cisco.

Please note- you must speak fluent French to be considered for the role.

What you’ll be doing

• You will provide technical support for enterprise customers using technical skills acquired on internal trainings.
• You will provide support Voice and Data technology devices produced by Avaya and Cisco.
• You will coordinate the end-to-end resolution between customer, supplier and resolver teams.
• You will be involved in managing contractual obligations with suppliers.

You must have:

• Ability to meet the customers needs in line with the business requirements.
• Working with cooperative and positive attitude in a group setting to achieve common goals.
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging audience.
• Ability to comprehend and systematically organize the various aspects of a problem or situation.
• Ability to take full ownership of decision making.
• Ability to deal with stressful situations.
• Have some or good understanding of ITIL and Cisco troubleshooting process and network knowledge.

The skills you’ll need

TroubleshootingCustomer ServiceEscalation ManagementContinuous ImprovementVendor ManagementNetwork DeliveryNetwork SecurityNetwork TestingNetwork ConfigurationTechnical DocumentationNetwork IntegrationNetwork ImplementationRequirements ManagementIncident ManagementEvent PlanningDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.