BT Business • Building 31, Budapest, Hungary

Italian/ English Speaker Service Desk

Salary:  Competitive

Job Description

Location: Budapest OR Debrecen

Please note that this role requires colleagues to work in rotating shifts (including night shifts and weekends) and is based in Budapest or Debrecen Office ( with hybrid working element to it- 3days in the office and two days from home).

Why this job matters

The Italian/English Speaker Service Desk Agent assists technician teams in the maintenance of Network sites within agreed SLAs to maintain service to our customers by conducting first line maintenance.

Please note- you must speak fluent Italian to be considered for this role.

What you’ll be doing

  • You will provide technical support for enterprise customers using technical skills acquired on internal trainings.
  • You will support Voice and Data technology devices produced by Avaya and Cisco.
  • You will coordinate resolution end-to-end between customer, supplier and resolver teams.
  • You will be involved in managing contractual obligations with suppliers.

Required and desired skills:

  • Ability to meet the customers needs in line in line with the business requirements.
  • Working with cooperative and positive attitude in a group settings to achieve common goals.
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience.
  • Ability to comprehend and systematically organize the various aspects of a problem or a situation.
  • Taking the responsibility and takes care of the consequences of making a decision.
  • Acting in advance of a future situation, e.g., making things happen , putting energy to solve the situation.
  • Good stress management skills.
  • ITIL and Cisco troubleshooting experience is an advantage.
  • Customer support experience.
  • Network experience is an advantage.
  • Italian and English on a fluent level is a must.

The skills you’ll need

TroubleshootingSystems ConfigurationEquipment Repair & MaintenanceRegulatory ComplianceEscalation ManagementIssue ResolutionEquipment TestingHealth, Safety & Environment (HSE) StrategyRisk ManagementCablingTechnical DocumentationData AnalysisSystems InstallationDecision MakingGrowth MindsetQuality AssuranceInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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