Internal Communications Manager, Business

Closing Date: 24th July

Locations: London preferably, others considered will be Birmingham, Bristol and Manchester - at least 3 days a week on site.

We’re recruiting for three roles within our BT Business Internal Communications team – two permanent positions and a 12-month fixed-term contract.

• The permanent roles offer the opportunity to work across a range of internal communications activity – including leadership, people and business communications.
• The 12-month FTC role (London-based) is focused on transformation communications, supporting how we engage colleagues through complex change and helping to bring key transformation programmes to life.

About the role

We’re looking for a talented internal communications professional to help bring the BT Business story to life - engaging, informing and inspiring our people at a pivotal moment for the business.

You’ll be at the heart of what’s happening, supporting leadership communications, people and culture moments, and key business activity - turning complex ideas into simple, compelling messages that land.

Working closely with leaders and teams across BT Business, you’ll shape impactful communications and create engaging content across a mix of channels - making sure what we say is clear, consistent and genuinely useful. And we’d love you to throw in some fun and creativity too!

You’ll get real variety and visibility – from planning and campaigns to hands-on delivery – with the chance to bring fresh ideas, try new approaches and help us keep raising the bar on how we communicate.

What you’ll be doing

• Plan and deliver internal communications activity across BT Business, taking ownership of projects and campaigns that support key priorities, people initiatives and business moments.
• Create high-quality, engaging digital content across a range of channels and formats, including leadership briefings, campaigns, video and storytelling that bring our messages to life and drive understanding.
• Work closely with stakeholders to understand their priorities and audiences, using this insight to shape communications that are clear, relevant and effective.
• Work collaboratively with the wider Internal Communications team to ensure a joined-up approach across channels, sharing best practice and supporting delivery where needed.
• Bring ideas and insight to how we communicate, testing new approaches and helping to strengthen engagement, effectiveness and impact over time.
• Support the delivery of colleague communications, including key events and moments that matter, ensuring messaging is timely, consistent and aligned to wider business priorities.

Essential Skills / Experience

• Experience in internal communications, engagement or content roles within a fast-paced, complex environment. (For transformation-led role, experience in change communications is essential.)
• Strong writing and content creation skills, with the ability to produce clear, engaging digital-first content (including video, visual or social formats) that brings messages to life.
• Ability to turn complex or technical information into simple, meaningful communications that colleagues can easily understand and act on.
• Confident working with stakeholders at different levels, building strong relationships and influencing in a constructive and collaborative way.
• Strong organisational skills, with the ability to manage multiple projects and priorities, take ownership of delivery and work at pace without compromising quality.

Desirable Skills / Experience

• Experience supporting leadership communications, people initiatives or business transformation activity.
• Curiosity and a willingness to learn – particularly around digital tools, channels and AI – and how they can be used to improve communications.
• Good understanding of digital channels and content formats, with hands-on experience of tools such as design or video platforms (e.g. Canva or similar).
• Comfortable bringing ideas and constructive challenge, and able to work independently while staying aligned with wider team priorities.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus

• Access to an online private GP 24/7 for you and your immediate family

• Market-leading paid carers leave with up to 2 weeks off

• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.