Infrastructure Engineering Practitioner

Locations: Ipswich or Hemel Hempstead - Onsite

Career Grade: D

Internal Closing Date: 10th August 2026

About the role

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

What you’ll be doing

• Executes the implementation of high-level designs for stable network and infrastructure environments that meet the needs of BT, are shared with partners, and are compliant with current
• security, privacy, and audit requirements
• Maintains IT Infrastructure components, tools or locations and ensures the creation of designs on services (e.g., network, security, storage, compute), produced in line with design
• standards, with minimal guidance
• Provides technical knowledge and expertise where needed to support managers, principals or technical experts to resolve issues
• Collaborates with application development, enterprise architecture, infrastructure and cyber security teams to develop and implement an effective product roadmap
• Executes the automation and orchestration capabilities across the environment and establishes process and procedures that promote efficiency, solving a range of day-to-day user
• problems
• Delivers day-to-day support to internal tools and system health, as well as infrastructure implemented for all projects and managing customer support contracts

Essential Skills / Experience

• Infrastructure Architecture/Design - Ensures the technical systems and infrastructure are architected, designed and documented to support business requirements.
• Security - Protects information and information systems against unauthorised access or modification of information.
• Data Centre Infrastructure - Manages and maintains the core physical or hardware-based resources and components that comprise a data centre.
• IT Infrastructure - Plans, designs, delivers and controls information technology infrastructure.

Desirable Skills / Experience

• Cloud Computing - Uses a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer.
• Agile Methodologies - Manages projects by dividing tasks into short phases of work (known as sprints) and frequently reassess and adapt plans.
• Incident Management - Ensures that any incidents affecting processes and performances of services or systems are managed appropriately to mitigate risk and minimise disruption.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. Ready to connect for good and help shape the future? Apply now.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.