Customer Solutions Design Professional (Analyst)

TITLE: Customer Solutions Design Professional (Analyst)

Location: São Paulo, Brazil (Villa Lobos office)

Flexible Working / Hybrid - Office and Remote combination

Why BT Business

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

About the role

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital Global strategy we are moving to will help create a better future for Global and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business

You’ll have the following responsibilities

1 - Provides technical concurrence and sign off for elements of designs and/or network changes on BT core platforms and/or customer bids; accountable for identifying technical risk for major platforms.

• Work with global contract team members with low guidance to support flawless delivery through well defined, scoped work packages with start/stop dates, milestones & costed resource plans

• Provides consultancy on network designs for platforms and/or solutions.

• Develops design patterns in own technical domain.

• Responsible for following and contributing to design best practice within a unit.

• Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects in own area of expertise/domain

• Delivers Right First-Time solutions.

• Proposes technical strategy to network platforms and/or customer solutions factoring in impact and risk as appropriate.

• Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.

• Potentially leads a small matrix team (virtual) and is accountable for network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution.

• Decides on design scope and design to network platforms and/or customer solutions

• Decides on the time and type of resource needed to support deliverables for complex projects.

• Provide design authority for complex solutions and/or platform designs in own area of expertise

• Decides on network models for design testing.

• Decides on approach to resolving customer affected issues to network platforms and/or customer solutions, as appropriate.

• Resolves in-life issues to network platforms and/or customer solutions, as appropriate

• Decides how to re-use network designs.

• Decides on implementation approaches of technology related transformation activity.

You’ll have the following skills and experience

• Graduate in IT/Telecom or related area
• Solid understanding of IP Networking
• 4-6 years of experience in network / hands on
• CCNP level or equivalent desirable
• Strong Experience with LAN/WLAN or WAN networking
• Experience on SD-WAN technologies – (i.e. Cisco,Fortinet, Velocloud)
• Knowledge in other areas is a plus: ISE, SDA, DNAC-C and Cloud connectivity (AWS, Google, Azure, etc)
• Strong communications skills (advanced or full proficiency in English)
  

Benefits

BT offers a superior global and diverse culture that fosters health and wellness for their employees.

• Competitive salary and on-target bonus plan
• Training and development opportunities
• Career progression in BT Security and across BT with our internal development programme
• Annual leave as per the local country leave agreement

BT values and supports diversity in all its manifestations. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity, and the contribution they make. We do not allow any form of discrimination on the basis of race, age, gender, skin color, nationality, religion, sexual preference, physical or mental disability, and/or any other group protected by law. When we say you’re welcome at BT, we really mean it.

Who is BT Group

We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. Our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.

#LI-Hybrid

Why this job matters

The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer needs.

What you’ll be doing

1. Supports the capture of business requirements and translates it into high quality technical solutions using standard solution approaches.
2. Contributes to resolve issues that arise during design.
3. Supports in the design of solutions based on specific requirement using standard approaches in line with the wider technical strategy or roadmap.
4. Designs solutions that are scalable, adaptable, and cost effective in line with business needs and manage the integration of the design.
5. Ensures that own designs adhere to architectural principles and policies.
6. Performs root cause analysis for issues in relation to designs.
7. Supports change management, impact assessments and design documentation updates.
8. Provides in-life support for issues related to a specific solution or root cause analysis support for designs.
9. Supports the implementation of ways to improve working processes within the area of customer solution design.

The skills you’ll need

TroubleshootingBusiness StrategyTechnology IntegrationDecision MakingRequirements AnalysisRoot Cause AnalysisRequirements GatheringGrowth MindsetNegotiationBusiness AnalysisCommercial AcumenSolution DesignTechnology MigrationInclusive LeadershipProposal Development

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.