Customer Solution Design Manager

Job Description

Why this role matters

The BT InfraCo. Division (established 2022) aims to improve the commercialisation of our infrastructure across the UK. This role is integral to delivering to our customers and the division’s sustainable growth. For the right candidate, this is an incredible opportunity to progress your career and make your mark in a rapidly growing team.

As the Site Solutions Design Manager you will independently execute a range of workstreams in the creation, review and approval of end-to-end technical designs, ensuring that business requirements are successfully translated into deliverable solutions, which meet customer needs whilst managing the impact of those solutions on all BT technical and business areas.

In this role you will commercialise the BT InfraCo's tower and rooftop estate by facilitating additional equipment sharers onto sites. You will identify design solutions to enable efficient sharing, working as a feasibility gateway for commercial deals by translating customer design requirements into practical solutions before major agreements are signed.

This is an exciting opportunity and our first in-house design role within InfraCo Division, offering the opportunity to shape and establish a new function from the ground up.

This role can be based in London, Bristol or Birmingham and our hybrid working model means you are expected to be in the office 3 days per week.

You'll have the following responsibilities

The role requirements

• Capture detailed customer technical requirements and translate to detailed solution design in accordance with design methodologies.
• Manage and recommend on the technical direction and help determine the optimum solution design for customers.
• Drive the improvement of design and delivery capabilities for end-to-end technical solutions.
• Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables.
• Coordinate impact assessments and design documentation updates.
• Resolve complex solution and service issues, lead root cause analysis, troubleshooting and escalation.
• Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
• Champion, continuously develop and share with team knowledge on emerging trends and changes in customer solution design.

You'll have the following skills and experience

You will have experience in the telecoms tower design world either working internally or as a supplier to a tower company or MNO.

You will have experience with greenfield and rooftop site design and knowledge of process from initial design through GDC and DD phases. In addition, you will have the ability to provide innovative solutions to design problems.

Skills

• Design: You will have a high level of confidence in designing, interrogating and signing off on final solutions for mobile operators on passive telecommunications infrastructure.
• Cross-skilled: You understand how site design, technology, estate managment and finance connect in the context of a tower business.
• Innovative: you can use your knowledge and experience to overcome problems and deliver solutions with innovative design.
• Be Agile: You implement collaborative working practices and continuous improvement.
• Be market aware: You understand how mobile demand translates to the utilisation of passive infrastructure. You will understand the telecommunications sector and the active players within it.
• Stakeholder Management: You will have an interest in working with end customers and internal stakeholders alike.
• Supplier Management: You have a good understanding of the telecoms SWC landscape and re confident communicating and managing projects in partnership with suppliers.

Experience

Mandatory
• You’ve worked extensively in a Towerco or MNO tower design environment.
• You have experience of the end-to-end infrastructure deployment process.
• You’re confident communicating programme updates and outcomes to a variety of stakeholders.
• You have experience working with the MNO tower market suppliers.

Advantageous
• An understanding and experience of the MNO tower and rooftop build process and hurdles.
• An understanding and experience of tower power design factors (eg HRBs / BSA).
• Certified Member of a professional body e.g. Institute of Structural Engineers.
• Experience of distributed antenna system design.

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.