Analyst Security

Why this job matters

We are seeking an operational security analyst to join a global company in a growing and continuously evolving field, as part of a collaborative and comfortable team environment.
The selected candidate will work in a global security team on a 24x7x365 basis.

The role has the following objectives:

• Provide technical support, ensuring compliance with contractual SLAs and specific KPIs for global customers
• Ensure the protection and integrity of the customers’ IT infrastructure, focusing on the management of perimeter devices

What you’ll be doing – your accountabilities

• Incident management process and troubleshooting calls
• Change management process: preparation, implementation and monitoring
• Vendor engagement
• For P1 and P2 security incidents and major global security incidents, immediate escalations will be applied as defined in the security incident process
• Responsible for maintaining, controlling and ensuring compliance with SLAs defined for each type of incident per customer
• Demonstrate discipline and deep knowledge to follow defined processes and documentation, ensuring quality parameters are met
• Manage process escalation to security specialists according to procedures for each customer and type of incident
• Proactively report improvements or deficiencies in processes detected
• Ensure continuous improvement of skills and dynamism to manage systems and tools effectively, delivering the service with agility and competence

Skills required for the job

• At least 1 year of experience in network security in a SOC or NOC handling incidents and changes
• Strong networking foundation (TCP/IP protocol suite, DHCP, DNS, LAN/WAN, remote access, DMZ architecture, network monitoring, intrusion detection)
• Knowledge of basic operating system concepts
• Technical skills in IT Security Systems Technologies:
• Firewalls
• WAF
• Proxies
• Vulnerability management
• NAC
• Soft skills: customer focus, teamwork, efficient and effective communication adapted to the audience, analytical mindset, attention to detail, problem-solving ability and taking ownership
• Fluent in English, both written and speaking

Valuable qualifications

• CompTIA Network+
• Cisco CCNA
• ITIL knowledge
• Recognised technical qualification or accreditation in the field of perimeter security specialism

Compensation and benefits

• A competitive salary with benefits (health insurance, retirement plans, ..)
• Initial and continuous training to keep up to date in the world of cybersecurity
• Job security
• Hybrid work model