3rd Line Network Support Engineer

Job Description

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Job Description

Why this job matters
This role provides technical support and managed services to our customers through the use of Data Services technologies, 24x7x365 days a year. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication.

The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.

What you’ll be doing
1. Utilising experience and evolving technical ability to resolve technical incidents, service requests, apply complex changes or problems relating to data networks
2. Escalating and managing incidents and requests to vendors in a timely fashion, collaborating with all BT business units to bring about timely resolution of technical issues
3. Performing a SME role on a specific client and coaching colleagues in the team
4. Development of training, tools, and processes to ensure teams increase and develop technical capability
5. Undertaking personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager

Essential Skills

• Troubleshooting
• Network Testing
• Network Configuration
• Technical Documentation
• Incident Management

What we would like to see on your CV
1. Excellent years working within a service operations environment as a highly skilled technical engineer. This will include Secure and Blue Light clients
2. Excellent working knowledge of one of the following Junos, Cisco XE & XR, Dark Fibre, DWDM & DMVPN
3. You'll have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills
4. Proven stakeholder management who can interact with both internal teams as well as direct communication with the client
5. The successful candidate must able to obtain Security Clearance (SC), which requires residence in the UK for a minimum of 5 years

Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:
• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.