3rd Line Engineer

Job Description

Job Req ID: 52279

Posting Date: 6th Novmber

Function: Service

Location: Birmingham, Hatfield, Belfast or Newcastle

Salary: Competitive + Benefits

Why this job matters

As a 3rd Line Engineer, you’ll play a key role in delivering exceptional technical support and managed services to our customers, ensuring the reliability and performance of critical Data Services around the clock. By applying your expertise with market-leading technologies and BT’s proven processes, you’ll help customers achieve their goals through the power of communication. Your work directly supports BT’s purpose to build the best networks, deliver outstanding service, and make a positive impact for our colleagues, customers, and communities.

Please note you must either hold or be eligible for SC (Security Clearance) for this role, which will require a minimum of 5 years working history in the UK to be eligible.

What you’ll be doing

• Act as the Technical Operational Authority (TOA), owning the technical delivery model and maintaining service quality throughout the life of the contract.

• Assess and implement complex in-life changes, ensuring minimal impact on existing infrastructure and providing technical concurrence and documentation updates.

• Serve as the primary technical liaison between BT and the customer, participating in change advisory boards, service reviews, and strategic discussions as required.

• Lead problem and incident management, coordinating across suppliers, third parties, and internal resolver teams to ensure timely resolution of complex technical issues.

• Drive continuous service improvement through performance optimisation, capacity analysis, and proactive estate management of hardware and software lifecycles.

The skills you’ll need

TroubleshootingNetwork ConfigurationTechnical DocumentationNetwork DesignIncident Management

What we'd like to see on your CV

• Proven experience working within a systems integrator support environment as a skilled technical engineer.

• Detailed knowledge of EMS products, IT systems, applications, and Data Services technologies with associated management tools.

• Demonstrated ability to work across the service lifecycle, contributing technical expertise and supporting bids as a subject matter expert.

• Experience delivering service improvement and transformation initiatives, enhancing performance and operational efficiency.

• Excellent organisation, prioritisation, communication, and collaboration skills, with a proactive and accountable approach to achieving outcomes.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.