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Boomi

Senior ServiceNow Developer

Location:  India
Location flexibility:  Remote-first – 2 days per month in the office
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Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable connectivity. Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Join us as a Senior ServiceNow Developer
The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

What you will do
We are looking for a low code cloud-based SaaS platform Communities Specialist to design, build, and maintain our external customer/internal employee community portal. You will be responsible for the technical health of the Communities module, including forum architecture, gamification logic (badges/points), and the seamless integration of community content into our Knowledge Management and Case systems. Your role is to bridge the gap between technical platform capabilities and a seamless user experience.

You will:

Community Architecture & Development

  • Portal Design: Develop and maintain the ServiceNow Community Portal using Service Portal, UI Builder, and Seismic.
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  • Custom Widgets: Create custom widgets using AngularJS, HTML, and CSS to enhance community engagement (e.g., custom gamification leaderboards, specialized search filters).
  • Integration: Connect Community data with CSM (Customer Service Management) so that forum threads can be converted into support cases when necessary.
  • Platform Administration

    • Governance: Configure forum structures, sub-forums, and topic hierarchies.
    • Access Control: Manage granular permissions for different user personas (e.g., customers, MVPs, partners, and internal employees).
    • Gamification: Design and manage the community reputation system, including badges, point levels, and achievement triggers.

    Moderation & Automation

    • Moderation Tools: Configure automated moderation rules using RegEx and keywords to flag inappropriate content.
    • Now Assist Integration: Implement AI-driven features like auto-tagging of posts, AI-generated summaries for long threads, and "Similar Content" recommendations.
    • Harvesting Knowledge: Develop workflows to "harvest" high-quality community solutions and convert them into official Knowledge Base (KB) articles.

    What you’ll need to succeed in this role

    Experience: 10+ years of hands-on experience in Community development and administration in an enterprise environment and 3+ years of experience in low code cloud-based SaaS platform; ServiceNow experience is a plus.

    • Education: Master’s degree in computer science, Information Technology, or a related field.
    • Core Platform: Business Rules, Script Includes, Flow Designer, Access Control Lists, and Data Policies
    • Web Technologies: JavaScript, Angular JS, CSS/SASS and HTML5
    • Modules: ServiceNow Communities, Customer Service Management, and Knowledge Management or equivalent modules in other community SaaS platform
    • UI/UX: Experience with Service Portal and the Now Experience Framework or similar using Angular JS or React JS
    • Community-First Mindset: You understand that a technical "fix" must also provide a positive social experience.
    • Analytical Skills: Ability to use Performance Analytics to track community health (e.g., time-to-first-reply, deflection rates).
    • Collaboration: Ability to work closely with Marketing and Customer Success teams to align the portal’s look and feel with brand standards.
      Additional experience desired
      Certified System Administrator (CSA)
      Certified Application Developer (CAD)
      CIS - Customer Service Management
      ServiceNow Micro Certification: communities


      #LI-AS1

    Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

    Boomi strives to create an inclusive and accessible environment for candidates and employees. All employment decisions are based on business needs, job requirements, and individual qualifications.

    Working at Boomi

    Remote-first – 2 days per month in the office

    A little flex time

    Company employees:

    2000

    Hiring in countries

    Australia

    Canada

    France

    Germany

    India

    Japan

    Netherlands

    Singapore

    Spain

    United Arab Emirates

    United Kingdom

    United States

    Office Locations

    Company benefits

    Shared parental leave
    Open to compressed hours
    Accrued annual leave
    Compassionate leave
    Enhanced sick pay
    Mental health days
    In house training
    Enhanced WFH tools
    Annual bonus
    Private GP service
    Health insurance
    Life insurance
    Travel insurance
    Dental coverage
    Eye Care Support
    Faith rooms
    Enhanced maternity leave
    Enhanced paternity leave
    Adoption leave
    Carer’s leave
    Childcare credits
    Family health insurance
    Pregnancy support
    Eldercare services
    Fertility benefits
    On-site gym
    On-site catering
    Bike parking
    Modern office
    Free meals
    Fully stocked snack cupboard
    Ergonomic workstations
    On-site barista
    Dog friendly office
    Mental health and wellbeing programs
    Fitness programs and discounts
    Retirement plans with employer contributions
    Paid parental leave
    Flexible vacation time

    Awards & Accreditations

    1st – Most loved - Medium companies

    1st – Most loved - Medium companies

    Flexa awards 2026
    2nd - Best Workplace Benefits

    2nd - Best Workplace Benefits

    Flexa awards 2026
    Most Family Friendly Company

    Top 10 - Most Family Friendly Company

    Flexa awards 2026
    3rd - Most Inclusive Company

    3rd - Most Inclusive Company

    Flexa awards 2025
    Most Family Friendly Company

    Most Family Friendly Company

    Flexa awards 2025
    Most flexible companies

    Most flexible companies

    Flexa100 2024
    SaaS & Software

    SaaS & Software

    Industry awards 2023