Resolution Management/SWAT Team

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Senior Principal Software Engineer

Boomi Technical SWAT Resource

Location: Flexible (Remote or On-site)

We are a leading provider of cloud-based integration platform as a service (iPaaS) solutions, empowering organizations to connect applications, data, and devices to accelerate business outcomes. Our innovative Boomi platform enables seamless integration and automation, driving digital transformation and business agility for our customers worldwide.

We are seeking a highly skilled and motivated Boomi Technical SWAT Resource to join our team. The ideal candidate will possess deep technical expertise in Boomi products and demonstrate proficiency in network debugging, thread and heap dump analysis, middleware debugging, and troubleshooting complex software problems. Exceptional written and verbal communication skills, customer-facing experience, and the ability to work collaboratively with technical engineering teams are essential for success in this role. The candidate must be willing to travel to customer locations worldwide to resolve complex software issues and be available to swarm with engineering teams to resolve product defects on a 24x7 basis.

What You'll Do:

• Develop and maintain deep technical knowledge of Boomi products, including integration, API management, and workflow automation capabilities.

• Conduct network debugging, analyze thread dumps and heap dumps, and perform middleware debugging to identify and resolve complex technical issues.

• Communicate effectively with customers to understand their requirements, troubleshoot issues, and provide timely and accurate resolutions.

• Travel to customer locations worldwide to provide on-site support and resolve complex software problems, as required.

• Collaborate with technical engineering teams to swarm and resolve product defects on a 24x7 basis, ensuring timely resolution and customer satisfaction.

• Document technical solutions, best practices, and troubleshooting procedures for internal and external knowledge sharing.

The Experience You Bring:

• Bachelor's degree in Computer Science, Engineering, or related field.

• Minimum of 15 years of experience in technical support or software engineering roles, with a focus on integration technologies.

• Deep technical knowledge of Boomi products, including AtomSphere, Flow, API Management, and Master Data Hub.

• Proficiency in network debugging, thread and heap dump analysis, and middleware debugging techniques.

• Excellent written and verbal communication skills, with the ability to communicate technical concepts effectively to both technical and non-technical audiences.

• Strong customer-facing skills and experience in providing on-site support to resolve complex software issues.

• Ability to work collaboratively with technical engineering teams to swarm and resolve product defects on a 24x7 basis.

• Willingness to travel to customer locations worldwide as needed to provide on-site support and resolve technical issues.

If you are a highly motivated and technically proficient individual with a passion for solving complex technical challenges and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Boomi Technical SWAT Resource.

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The base compensation for this position in the US ranges between $149,990 - $187,403 USD annually + applicable bonus. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Click here for an overview of our benefits at Boomi!

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.