Flexa
Boomi • India

Manager, Product Content - Technical Writing (Hybrid- Bangalore)

Remote-first – 2 days per month in the office

A little flex time

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Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

We’re looking for a Manager, Technical Writing, to join the Product Content team in Bangalore, India.. This is a player-coach role and your skills and enthusiasm for leading a high-performing team are as important as your editing and writing skills. You come with experience in Developer documentation and have written for Saas, cloud applications, Integration as a Service (iPaaS), intelligence, and/or other technical domains.

You’ll be working closely with Quality Engineers, Developers, Engineering Managers, and Product Managers. This role is a new addition to our team, and plays a critical part in positioning the Content discipline to scale in proportion to the increasing demands for its work product. The role reports to the Director of Product Content.

Responsibilities

  • Lead, manage, and mentor a team of Technical Writers specializing in Developer Documentation. Set goals, priorities, timelines, and metrics.

  • Edit Release Notes & help articles for the monthly release.

  • Coach & work with the team to improve the quality of content: clarity, conciseness, plain language, minimalism, content strategy, information architecture, and flow.

  • Partner with Product, Engineering, and other cross-functional leaders to establish priorities, developer content strategy, and communicate regular updates.

  • Plan, drive, & track strategic team initiatives.

  • Provide clear, timely, and direct feedback to peers, directs, and your leaders — Radical Candor is our team’s feedback framework.

  • Address customer feedback and contribute to internal process documentation and best practices

  • Close gaps in processes and workflows to make them effective and efficient.

To be successful in this role, you'll need:

  • Demonstrated experience in technical/developer documentation, writing, proofreading, and developmental editing.

  • A minimum of 2 years of people management experience: you have examples to share of leading with compassion and effectively managing and coaching reports with measurable results.

  • Experience transforming dense technical topics into engaging, informative, and interesting educational materials.

  • Knowledge of, if not experience with, writing API documentation and/or SDKs.

  • Experience working in a docs-as-code workflow using markdown & git.

  • Ability to plan, prioritize, track, and deliver content.

  • Ability to translate complex technical concepts into user-friendly content.

  • Demonstrated ability to innovate and modernize content and its delivery through the evaluation of metrics.

  • A growth mindset: you're eager to learn — from your mistakes, and from others, and you believe that new skills and talent can be developed.

#LI-KT1

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Company benefits

Adoption leave
Work from home allowance
Open to part time work for some roles
Open to compressed hours
Work from anywhere scheme
Work from home stipend
Enhanced WFH tools
Flexible working week
Compassionate leave
Dental coverage
Health insurance
Mental health platform access
Enhanced sick pay
Travel insurance
Dog friendly co-working space
Buy or sell annual leave
Accrued annual leave
Time off in-lieu
Bank holiday swaps
Enhanced maternity leave
Shared parental leave
Enhanced paternity leave
Cycle to work scheme
Faith rooms
Pension match/increase
Annual bonus
Life assurance
Life insurance
Gym membership
Location
92%
Employees are very happy with their working location freedom
Hours
86%
Employees are very happy with the flexibility in the hours they work
Benefits
73%
Employees are largely happy with the benefits their company offers
Work-life balance
74%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
85%
Employees feel they have complete autonomy over getting their work done

Working at Boomi

Company employees

1,500

Office locations

Pennsylvania, Exeter, Singapore, India, Vancouver, Barcelona

Hiring Countries

Australia
Canada
India
Singapore
Spain
United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023

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