Manager, Product Content - Technical Writing (Hybrid- Bangalore)

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

We’re looking for a Manager, Technical Writing, to join the Product Content team in Bangalore, India.. This is a player-coach role and your skills and enthusiasm for leading a high-performing team are as important as your editing and writing skills. You come with experience in Developer documentation and have written for Saas, cloud applications, Integration as a Service (iPaaS), intelligence, and/or other technical domains.

You’ll be working closely with Quality Engineers, Developers, Engineering Managers, and Product Managers. This role is a new addition to our team, and plays a critical part in positioning the Content discipline to scale in proportion to the increasing demands for its work product. The role reports to the Director of Product Content.

Responsibilities

• Lead, manage, and mentor a team of Technical Writers specializing in Developer Documentation. Set goals, priorities, timelines, and metrics.

• Edit Release Notes & help articles for the monthly release.

• Coach & work with the team to improve the quality of content: clarity, conciseness, plain language, minimalism, content strategy, information architecture, and flow.

• Partner with Product, Engineering, and other cross-functional leaders to establish priorities, developer content strategy, and communicate regular updates.

• Plan, drive, & track strategic team initiatives.

• Provide clear, timely, and direct feedback to peers, directs, and your leaders — Radical Candor is our team’s feedback framework.

• Address customer feedback and contribute to internal process documentation and best practices

• Close gaps in processes and workflows to make them effective and efficient.

To be successful in this role, you'll need:

• Demonstrated experience in technical/developer documentation, writing, proofreading, and developmental editing.

• A minimum of 2 years of people management experience: you have examples to share of leading with compassion and effectively managing and coaching reports with measurable results.

• Experience transforming dense technical topics into engaging, informative, and interesting educational materials.

• Knowledge of, if not experience with, writing API documentation and/or SDKs.

• Experience working in a docs-as-code workflow using markdown & git.

• Ability to plan, prioritize, track, and deliver content.

• Ability to translate complex technical concepts into user-friendly content.

• Demonstrated ability to innovate and modernize content and its delivery through the evaluation of metrics.

• A growth mindset: you're eager to learn — from your mistakes, and from others, and you believe that new skills and talent can be developed.

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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.