Customer Success Manager – Platform Adoption Specialist (Hybrid, Vancouver)

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

*This hybrid role will work from our office located in downtown Vancouver three days per week (Tue, Wed, Thu)

As a Customer Success Manager (CSM) – Platform Adoption Specialist at Boomi, you will be instrumental in driving end-to-end platform adoption for customers on Boomi’s Full Consumption Model. We're looking for a technical strategist to champion multi-product adoption, guiding customers cross different time zones (AMERICAS, EMEA and APJ) to unlock the full potential of Boomi's Integration & Automation, API, Data, and AI Management suite.

You'll collaborate with Pre-Sales, Product Marketing, Technology, Sales and CS organizations within Boomi to demonstrate powerful cross-platform solutions, guiding our Full Consumption customers to unlock the full potential of Boomi's comprehensive suite.

What you'll do:

• Be a Strategic Advisor: Partner with IT leaders and technical teams globally to develop mutual success plans, aligning Boomi's cutting-edge platform with their key business goals and delivering measurable impact
• Drive Multi-Product Adoption: Architect and execute structured onboarding and adoption plans that accelerate time-to-value and maximize utilization of Boomi's Integration, MDH, APIM, Event Streams, Flow, and AI services
• Provide Consultative Leadership: Uncover customer challenges and opportunities, positioning Boomi as the strategic platform of choice, and sharing invaluable technical and architectural insights gleaned from successful customer implementations
• Cultivate Customer Advocacy: Build strong relationships with key stakeholders, turning them into Boomi champions and ensuring our platform remains critical to their long-term success, even amidst organizational changes
• Navigate the Competitive Landscape: Proactively identify competitive influences and articulate Boomi's unique vision, roadmap, and the compelling business value we deliver
• Bring Technical Acumen: Dive deep into complex technical environments, conduct insightful workshops, and serve as a trusted platform advocate, helping customers overcome technical hurdles and embrace new Boomi innovations
• Be Proactive with Data: Analyze platform usage data to identify adoption trends, provide data-driven recommendations, and guide customers towards continuous optimization
• Ensure Portfolio Health: Proactively manage customer portfolio health, forecast renewals accurately, and collaborate cross-functionally to mitigate risks and elevate strategic conversations with executive stakeholders
• Master Escalation Management: Effectively triage and manage business escalations, translating impact into prioritized actions and ensuring timely resolution through cross-functional coordination
• Deliver Value-Driven Reviews: Conduct regular business reviews showcasing tangible achievements, measurable outcomes, and the ongoing value derived from the Boomi platform

The Experience you bring:

• 6+ years in Customer Success, Technical Account Management, Solution Architecture, or Consulting with a focus on enterprise SaaS platforms
• Deep understanding of iPaaS, APIM, Data management principles, and cloud architectures (AWS, Azure, or Google Cloud)
• Experience driving multi-product adoption in a subscription-based SaaS model
• Commitment to achieving Boomi technical certifications within the first two months of employment
• Adaptable and flexible to accommodate engagements across different time zones (AMERICAS, EMEA and APJ)

Bonus points if you have:

• Bachelor's or advanced degree in Management Information Systems (MIS), Computer Science, or a related technical field
• Boomi Certifications or equivalent in competing platforms

Key competencies:

• Excellent communicator with an ability to translate technical concepts into business value for C-level stakeholders
• Ability to uncover hidden challenges and position solutions
• Ability to interpret usage analytics and drive action

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation
Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from 143,000 - 179,000 CAD annually (inclusive of commission). Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.