Customer Success Manager (Individual Contributor)

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Customer Success Manager (Individual Contributor)

Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi. This is a key differentiator for us and we believe that our customers deserve a unique and remarkable experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates.

We can’t wait for you to discover this for yourself as a Customer Success Manager in our Customer Success team in EMEA.

What you'll do

• Manage and develop your portfolio of Enterprise customers account mainly across UK & Ireland region and ensure maximizing retention and identify opportunities for growth and adoption of the Boomi platform.
• Manage the overall post-sales account success from onboarding, to initial adoption and future growth through success planning and with the support of other Boomi teams like Sales, Product Management, Engineering, Professional Services and Support.
• Establish and maintain deep long-term customer relationships with business and technical decision makers as well as senior and executive management stakeholders to drive desired business outcomes and advocacy.
• You are the voice of the customer by understanding the customer business goals and requirements, and drive internal processes required to accelerate and remove barriers to adoption and growth.
• Partner with our Sales makers and early collaboration during the sales cycle with customers to facilitate seamless transition to post-sales.

The Experience You Bring

• 10+ years of relevant working experience with multiple years of experience in the field of Customer Success, IT Architecture, Pre-Sales OR Technical Account management.
• Experience with Large Enterprise IT organization and collaborating with multiple partners and customer stakeholders at different levels (technical and senior/executive management).
• Business Acumen: comfortable with topics such as business outcomes and value, total cost of ownership, ROI, etc.
• Impressive ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences.
• Well-developed coordinating and orchestration skills to define a structured to manage situations across multiple stakeholders and align with wider account teams.
• Well-developed team player (cross-functional) and desire to achieve results and positive outcomes. "Can do" attitude.
• Be comfortable to be in “constant learning mode” to stay abreast with product, industry and market evolutions & trends.
• Commercial mindset

Desirable Requirements

• Experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
• Top-notch business, analytical, problem solving and communication skills (written and verbal) to various audiences
• Driven individual, flexible approach and entrepreneurial mindset
• Affinity for technology and thrive in a dynamic environment of continuous improvement and innovation
• Multi-Lingual (English, German, French, Dutch)

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.