Volunteer Experience Coordinator

Job Description

Since its creation in 1960, Blood Cancer UK has established a formidable relationship which scientists, clinicians, supporters and stakeholders and has raised nearly £500 million for investment in blood cancer research. This is an exciting new role which will play an instrumental part in continuing to develop our engagement with our existing community, whilst building the foundations to reach and involve new people in volunteering opportunities. We are looking for a proactive and passionate individual to help to grow and develop a high-quality volunteer experience that will ultimately increase our reach and the opportunities we are able to provide for people affected by blood cancer to support our work.

Key Responsibilities

MAIN RESPONSIBILITIES Centralised volunteer delivery

• Support the implementation of a centralised volunteer pathway
• Coordinate all volunteer enquiries and administration across the organisation with support from individual teams and managers
• Maintenance of online learning management system
• Support teams and managers with recruitment, induction, training and ongoing stewardship of volunteers
• Support the growth of both fundraising and non-fundraising volunteer roles

Volunteer experience

• Support teams and managers to involve volunteers in different ways to grow the breadth of our volunteering offer, considering different experiences, competencies, attributes, talents, motivations and availability
• Create engaging, diverse and accessible content for our volunteering community
• Provide quarterly newsletter communications and engagement activities for our network of volunteers to access
• Support with the development and implementation of effective digital user journey for volunteers
• Develop a central stewardship and recognition programme according to level of audience engagement and impact, including fundraising volunteers

Record the impact of volunteering

• By establishing centralised processes for collecting and reporting feedback and data to inform decision-making and priorities relating to voluntary activity

General responsibilities

• Responsibility for volunteering resources, consistent monitoring and evaluation processes
• Revise and adapt processes to ensure we are continually improving the standard of our volunteering offer

THINGS WE ALL DO

• Promote Blood Cancer UK’s vision, mission and core values
• We’re all fundraisers. This is slightly different for all roles, and your team will have fundraising KPIs and objectives we all work to
• Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work)
• Be an effective ambassador for Blood Cancer UK at any activity you attend
• All staff are expected to adhere to Blood Cancer UK’s policies and procedures
• Do any other reasonable things your manager needs you to do

Skills, Knowledge and Expertise

• Experience of managing centralised volunteer processes and systems
• Knowledge and understanding of volunteering and fundraising best practice, including legal, safeguarding, compliance and equality as well as emerging issues in all aspects of volunteering
• Knowledge and ability to use CRM systems to record monitor and report
• Understanding of best practice of volunteer facing communications (digital communications/content – desirable)
• Experience of delivering induction, training, and stewardship programmes (desirable – online LMS experience)
• Ability to organise and prioritise workload independently
• Ability to work collaboratively with internal and external stakeholders
• Excellent communication skills