Blood Cancer UK • Edinburgh (flexible)

Supporter Relations Team Assistant

Employment type:  Full time
Salary:  £26,650 / year

Remote-first – With Office Locations

Fully flexible hours

Apply now

Job Description

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters. This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The post holder will take responsibility to help build lasting relationships with our supporters through written and verbal communication and ensure efficient administration of donations and maintaining accurate data on our CRM system.

Key Responsibilities

Customer Service:

  • Deliver an outstanding supporter experience and develop relationships with our supporters in every interaction you have with them
  • Respond to all inbound enquiries, requests and donations received (by phone, email, in writing or in person) in a prompt, efficient and helpful manner and within the agreed timescales
  • Deliver outbound event stewardship calls for key sports events
  • Fulfilment of welcome packs, fundraising materials and thank you letters
  • Complaint handling


  • Provide fundraising and administration support across the Fundraising directorate. This involves managing supporter enquiries and registrations for fundraising appeals and campaigns, as well as the full range of fundraising events.
  • Processing cheque, card and cash donations
  • Coding fundraising pages such as Just Giving
  • Recording and updating event registrations
  • Data entry and updating details in our CRM system
  • Coding income and making financial adjustments

General Responsibilities:

  • Ensure compliance at all times with legislation, such as Institute of Fundraising codes of practice, data protection and GDPR, Fundraising Regulator, Gift Aid and all other requirements of an ethical and professional fundraising charity
  • Take a proactive approach to personal development
  • Contribute to team meetings and workshops
  • Work collaboratively with other colleagues to continuously improve our processes and ways of working


  • Promote Blood Cancer UK’s vision, mission and core values
  • We’re all fundraisers. This is slightly different for all roles, and your team will have fundraising KPIs and objectives we all work to
  • Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work)
  • Be an effective ambassador for Blood Cancer UK at any activity you attend
  • Develop an in-depth understanding of our work
  • Follow the principles of LEAN and continuous improvement
  • All staff are expected to adhere to Blood Cancer UK’s policies and procedures
  • Do any other reasonable things your manager needs you to do

Skills, Knowledge and Expertise

  • Excellent communication skills in both writing and verbal, with the ability to adapt to suit the audience
  • Experience of using a CRM or database, including understanding the value of capturing, maintaining and getting the most from the data to respond to customer needs
  • Strong working knowledge of Microsoft Office, including Word, Excel and Outlook
  • The ability to manage multiple projects simultaneously and prioritise your workload
  • Builds and maintains good working relationships with colleagues to foster team spirit, commitment to the team and achievement of shared goals
  • Excellent attention to detail, and analytical and numeracy skills
  • A pro-active approach to personal development

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave – Our maternity/shared parental/adoption offer is 12 weeks at full pay, 12 weeks at half pay, followed by 15 weeks at the statutory rate.
Enhanced paternity leave – Our paternity leave offer is 6 weeks at full pay.
Adoption leave
Shared parental leave
Work from anywhere scheme – For the vast majority of our roles, there is no requirement to work from one of our offices. We meet up as an organisation at 2-4 in-person events each year, such as all-staff away days.
30 days annual leave + bank holidays
Enhanced sick pay – Our enhanced sick pay offer is: Up to two years’ service: 4 weeks full pay and 4 weeks half pay After two years’ service: 12 weeks full pay and 12 weeks half pay
Pregnancy loss leave
Fertility treatment leave
Teambuilding days

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Blood Cancer UK provides and then we anonymously survey a statistically significant proportion of their employees to make sure Blood Cancer UK is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Blood Cancer UK

Company employees


Office locations

London and Edinburgh
What employees are saying

"There has been a significant shift in our ways of working over the last few years. It feels as though it has become the norm to work as flexibly as you feel comfortable with. There are periods in the year where it gets extremely busy, but the skills we're developing in house are focused on time management and prioritisation to support all staff to feel confident to challenge or offer alternative solutions if capacity is stretched."

Anonymous Blood Cancer UK Employee

Awards & Achievements
Most flexible Charity & Tech For Good companies – 1st

Most flexible Charity & Tech For Good companies – 1st

Industry awards 2022