Blood Cancer UK • Flexible/Hybrid

Support Services Nurse

Employment type:  Full time
Salary:  £39,700 - £49,900 / year

Remote-first – With Office Locations

Fully flexible hours

Job Description

We are looking for a positive people-focussed and forward-thinking Support Services Nurse, with substantial recent/current experience in haemato-oncology at Band 6 or above, to join our team and provide high-quality information and support to people affected by blood cancer. Working via a range of mediums including phone, email, social media and online community forum across a 6-day-a-week service, you will play a central role in working towards our mission of being the generation to beat blood cancer. We welcome applications to work full time, part time at least four days a week and we are open to job-share.

Key Responsibilities

MAIN RESPONSIBILITIES Service delivery

  • Take and return support line calls providing helpful and professional information and support to service users on a range of practical and emotional issues.
  • Answer emails and social media queries from service users providing support and information.
  • Moderate online community forum, keeping users safe in a supportive environment while encouraging them to engage with each other.
  • Record all contacts and cases accurately within our database so we can report on statistics and impact.
  • Adhere to all support services policies and procedures, and be aware of the boundaries that are in place.
  • Maintain your NMC registration.

Sharing expertise with the organisation

  • Provide blood cancer expertise to the rest of the organisation.
  • Plan and deliver training on blood cancer topics to other teams in the organisation.
  • Support longer-term projects across the organisation which require clinical input and contribute to Blood Cancer UK’s strategy and mission.

Service improvement

  • Develop and improve our support services, eg team processes, data collection, equality diversity and inclusion.
  • Contribute to the development of new, innovative nurse-led services, think creatively about new ways of getting support out to our community.
  • Support our Clinical Engagement Manager to build relationships with external healthcare professionals and promote our services to hospitals.
  • Attend external events as required to represent Blood Cancer UK and promote our information and support services.

THINGS WE ALL DO

  • Promote Blood Cancer UK’s vision, mission and core values.
  • We’re all fundraisers. This is slightly different for all roles, and your team will have fundraising KPIs and objectives we all work to.
  • Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work).
  • Be an effective ambassador for Blood Cancer UK at any activity.
  • Adhere to Blood Cancer UK’s policies and procedures.
  • Do any other reasonable things your manager needs you to do.

Skills Knowledge and Expertise

Essential skills knowledge and experience

  • Essential health sector knowledge and experience:
  • Registered NMC nurse
  • Substantial recent/current experience in haemato-oncology at Band 6 or above
  • Understanding of the needs of blood cancer patients and their loved ones
  • Experience working with vulnerable adults needing support across different mediums
  • Knowledge and understanding of the NHS and health and social care issues
  • Working knowledge of data protection, confidentiality, and safeguarding policies

Essential skills and strengths:

  • Excellent written communication skills, able to communicate effectively over emails or short messages
  • Excellent verbal communication skills, able to communicate effectively over the phone
  • Excellent ICT literacy, including experience of handling data in a CRM system
  • Able to manage own workload and plan own capacity
  • Open-minded and creative when thinking about service improvements
  • Enthusiasm for using insight and data to inform decision-making and service improvement
  • Happy to work remotely and flexibly, including some evening and weekend shifts

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Sabbaticals
Enhanced maternity leave – Our maternity/shared parental/adoption offer is 12 weeks at full pay, 12 weeks at half pay, followed by 15 weeks at the statutory rate.
Enhanced paternity leave – Our paternity leave offer is 6 weeks at full pay.
Adoption leave
Shared parental leave
Work from anywhere scheme – For the vast majority of our roles, there is no requirement to work from one of our offices. We meet up as an organisation at 2-4 in-person events each year, such as all-staff away days.
30 days annual leave + bank holidays
Enhanced sick pay – Our enhanced sick pay offer is: Up to two years’ service: 4 weeks full pay and 4 weeks half pay After two years’ service: 12 weeks full pay and 12 weeks half pay
Pregnancy loss leave
Fertility treatment leave
Teambuilding days
Location
92%
Employees are very happy with their working location freedom
Hours
90%
Employees are very happy with the flexibility in the hours they work
Benefits
82%
Employees are very happy with the benefits their company offers
Work-life balance
78%
Employees feel that they can switch off quite easily from work
Role modelling
85%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Working at Blood Cancer UK

Company employees

120

Gender diversity (male:female:non-binary)

21:78:1

Office locations

London and Edinburgh

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
3rd – Charity & Tech For Good

3rd – Charity & Tech For Good

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
1st – Charity & Tech For Good

1st – Charity & Tech For Good

Industry awards 2022