We are looking for a positive people-focussed and forward-thinking Support Services Nurse, with substantial recent/current experience in haemato-oncology at Band 6 or above, to join our team and provide high-quality information and support to people affected by blood cancer. Working via a range of mediums including phone, email, social media and online community forum across a 6-day-a-week service, you will play a central role in working towards our mission of being the generation to beat blood cancer. We welcome applications to work full time, part time at least four days a week and we are open to job-share.
MAIN RESPONSIBILITIES Service delivery
- Take and return support line calls providing helpful and professional information and support to service users on a range of practical and emotional issues.
- Answer emails and social media queries from service users providing support and information.
- Moderate online community forum, keeping users safe in a supportive environment while encouraging them to engage with each other.
- Record all contacts and cases accurately within our database so we can report on statistics and impact.
- Adhere to all support services policies and procedures, and be aware of the boundaries that are in place.
- Maintain your NMC registration.
Sharing expertise with the organisation
- Provide blood cancer expertise to the rest of the organisation.
- Plan and deliver training on blood cancer topics to other teams in the organisation.
- Support longer-term projects across the organisation which require clinical input and contribute to Blood Cancer UK’s strategy and mission.
- Develop and improve our support services, eg team processes, data collection, equality diversity and inclusion.
- Contribute to the development of new, innovative nurse-led services, think creatively about new ways of getting support out to our community.
- Support our Clinical Engagement Manager to build relationships with external healthcare professionals and promote our services to hospitals.
- Attend external events as required to represent Blood Cancer UK and promote our information and support services.
THINGS WE ALL DO
- Promote Blood Cancer UK’s vision, mission and core values.
- We’re all fundraisers. This is slightly different for all roles, and your team will have fundraising KPIs and objectives we all work to.
- Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work).
- Be an effective ambassador for Blood Cancer UK at any activity.
- Adhere to Blood Cancer UK’s policies and procedures.
- Do any other reasonable things your manager needs you to do.
Skills Knowledge and Expertise
Essential skills knowledge and experience
- Essential health sector knowledge and experience:
- Registered NMC nurse
- Substantial recent/current experience in haemato-oncology at Band 6 or above
- Understanding of the needs of blood cancer patients and their loved ones
- Experience working with vulnerable adults needing support across different mediums
- Knowledge and understanding of the NHS and health and social care issues
- Working knowledge of data protection, confidentiality, and safeguarding policies
Essential skills and strengths:
- Excellent written communication skills, able to communicate effectively over emails or short messages
- Excellent verbal communication skills, able to communicate effectively over the phone
- Excellent ICT literacy, including experience of handling data in a CRM system
- Able to manage own workload and plan own capacity
- Open-minded and creative when thinking about service improvements
- Enthusiasm for using insight and data to inform decision-making and service improvement
- Happy to work remotely and flexibly, including some evening and weekend shifts
We asked employees of Blood Cancer UK how satisfied they were with flexible working, and this is what they told us
Working at Blood Cancer UK
London and Edinburgh