Delivery Manager

Job Description

The Delivery Manager is accountable for a Software Engineering delivery team and its software delivery. You will passionately lead a team of 5 software engineers and 1 QA engineer to deliver amazing value to our customers.  

You and your team will be working as part of a multiple team, multiple location environment contributing to deliver top-notch products that delight our customers.  

Using lean and agile methodologies, you will be responsible for the pace, scale, and performance of your team delivery. Having a technical background, with experience in all aspects of software delivery processes, from inception to release, will set you up for success. 

As the Delivery Manager, you will also be accountable for hiring, performance appraisal, and reward of your team, focusing on helping your people define their career path and goals for the short and long term. 

Your exceptional communication skills will be key, not only to lead your team through a challenging, continuously changing environment, but also to your constant interactions with a diverse group of stakeholders. 

What You'll Be Doing... 

• Leadership & People: 

• Lead, inspire, motivate and line manage a multi-disciplinary software development team 
• Coach, hold 1 to 1s, set and review objectives, appraise performance, and assist with career development, ensuring effective performance management
• Lead a ‘delivery with a high-quality culture that is results-oriented and takes accountability
• Responsible for achieving and sustaining people's engagement
• Meet ambitious timelines while balancing business risks and trade-offs

• Drive the team to continuously improve processes in an always changing environment
• Maximize employee retention through motivation and strong management

• Software Delivery: 

• Actively work with peer delivery managers to align complementary delivery initiatives, clarify dependencies, and optimize progress towards a common company customer outcome
• Understand intimately the dependencies between components and how they combine to deliver service to the end consumer and to the business
• Consistently apply significant knowledge of Agile/Lean within the team, namely Scrum methodology, to continuously improve the team pace, efficiency, and quality
• Serve as liaison between the delivery team and key stakeholder(s)
• Execute, plan and manage changes as appropriate to meet changing needs and requirements
• Manage the review of product requirements within the team and provide feedback to product owners and other change originators
• Provide technical direction for design, development, testing, and deployment from definition phase through planning, implementation, and maintenance
• Understand and balance commercial needs against technical requirements and capabilities
• Easily recognize system deficiencies and lead to effective solutions
• Continuous improvement of processes through automation of common procedures, and implementation of standards, processes, and checklists
• Prioritize tasks throughout all phases of the project lifecycle
• Lead a culture of technical approach documentation and preparation of software development and QA estimates
• Actively measure and review the Productivity, Velocity, Quality, and Duration of delivery, taking prompt corrective action where necessary

• Ownership: 

• Own products and/or components in terms of being fully accountable for the efficient, quality, and effective implementation of the relevant roadmap, as well as Incident Management
• Work closely with the key business customers, stakeholders, external partners, and all groups within the Group Technology
• Organization to implement, evolve, support, and own the software and system components to appropriate quality standards
• Clearly communicate and promote strategies, roadmaps, dependencies, and plans for products and/or components
• Own the product lifecycle and be responsible for managing all delivery risks
• Manage all technical resources and capacity plans within budget and project schedule

• We hope you have... 

• Proven track record of leading and managing multi-disciplinary teams on complex software projects
• Experience using agile methods for software delivery
• Ability to work with distributed, redundant, and transactional systems and the quality assurance of these
• Experience managing the development of a team by ensuring that project tasks are in line with each team member's defined career path, as much as possible
• Experience using defect tracking systems
• Strong analytical and diagnostic skills, particularly with regard to technical risks, issues, and constraints
• Strong leader and energetic motivator
• Ability to work well under time and environmental pressures
• Senior principles, leading by example, showing work ethic and passionate, professional attitude
• Proven track of project management
• Excellent written and verbal communication skills (English and Portuguese)
• Team player profile, who strives to maximize team performance
• BSc or Masters in Computer Science or equivalent demonstrable knowledge

• We'd love to see... 

• Proven track record of Incident Management
• Release management experience
• Background in working in a Continuous Integration (or Delivery) environment
• Background in working with a DevOps culture
• Experience working with Cloud Infrastructures