Field Service Engineer Wallonia

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

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BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

About the role :

As the Field Service Engineer, you will report to the Field Service Manager and be responsible for providing expert support on BD Diagnostics instruments and systems within your assigned territory. Your goal will be to ensure customer satisfaction through outstanding service and efficient handling of technical incidents and requests.

This is a field-based role, primarily covering the Wallonia region in Belgium, with occasional visits to the BD Belgium office throughout the year. In case needed you will also be the back up for your colleagues in the Benelux region.

Main responsibilities will include:

• On site support & operational excellence – Perform local technical support on the assigned Waters ADx instruments and systems as agreed in the customer service level agreements (SLA); such as installations, deinstallations, relocations, certifications (IQ/OQ) and repairs. Handle from a more in-depth knowledge of certain instruments and systems, more complex problems, in an independent way by: (a) checking performance and reporting & documenting completion and performance of service intervention, in order to deliver a qualitative service in accordance to the Waters specifications and customer SLA’s. (b) Work together with the Planning & Dispatching on scheduling the appointments with the customer; ensuring all necessary goods, spare parts and tools are available; managing and assuring the logistics, executing the necessary actions.

• Remote support, diagnostics & troubleshooting – Investigate, diagnose, troubleshoot and support the customer remotely if possible, for technical problems reported by the customer on Waters ADx instruments and systems. In case an immediate solution cannot be offered, the Field Service Engineer goes on site for more in-depth problem handling in order to deliver an adequate and qualitative service with minimal inconveniences for the customer.

• Field corrective actions & preventive maintenance – Prioritize, plan and execute field corrective actions, upgrades and actions for preventive maintenance on all Waters ADx instruments & systems according to the regulatory instructions and mandatory procedures within the predefined timeframe to ensure business continuity for the customer. Successfully completes all formal training on Waters products as required by territory assignment. Maintains professionalism at all times through dress, behavior, oral and written communications.

• Functional administrative reporting - Manage the personal planning and administration, as required by management. Inform the Planning & Dispatching of performed assignments (by means of service reports, Engineering Change Notice files, Field Change Notices, technical reports, service bulletins, historical account information, etc...). Put all relevant data in the service management systems in order to guarantee optimal operational efficiency and to deliver the necessary information for an adequate capacity planning and dispatching

• Maintenance of car stock - Maintain the personal car stock by completing missing and returning excessive spare parts and tools, according to the recommended European guidelines in order to be fully equipped and prepared for the successful execution of the operational tasks.

• Quality compliance - Comply with all quality, ISO, GMP and safety regulations as required by the organization and with the Service levels as agreed with the customer in order to always deliver an outstanding quality.

• Service contracts – Explain the content of a service contract to the customer, its terms of condition, the benefits and pricing in order to raise the customers' awareness on the content of the technical support related to the Waters ADx instrument or system and advantages of a service contract. Inform local administration on the status of the contract of the customer in order to guarantee good contract service to the customer.

• Pre-installation - Inform and check at the customer site if the requirements for ensuring a successful installation of the requested Waters ADx instrument or system are present. Report and document the results of the visit to the Technical Support Team Leader. Inform the customer to undertake the necessary actions before initiating the installation process in order to minimize complications during installation.

About you :

• MBO-4 or HBO, Engineering or related technical and business discipline or equivalent combination of related education and experience
• Proven track record in technical service or customer support function
• Self-motivated, enthusiastic and friendly
• Strong communication and interpersonal skills
• Results oriented and high level of commercial attitude
• Process oriented and well organized; experienced in continuous improvement methods
• Experience in servicing instruments in the medical or research sector is a pre.
• Languages: English & French language skill are required.
• Full car license is essential
• Weekend Duty: candidate will be part of the team of Field Service Engineers performing telephone & on-site customer support during the weekend and on bank holidays.

Click on apply if this sounds like you!

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

€60.300,00 - €91.950,00 EUR Annual