Join BD as a Field Service Engineer 1 in Salt Lake City, UT. This is a remote field-based role requiring 50% travel, providing technical support for automated dispensing systems with a Monday to Friday, 8-5 schedule plus after-hours rotation.
Requirements
Associate Degree in Healthcare Technology/technical field, or 3-5 years of related work experience
3-5 years of combination Hardware/Software/IT experience
Required 24x7 on-call experience in a customer-facing/field service environment
Proficiency in Windows OS, computer electronics, and networking
Valid driver's license and ability to lift minimum 70 pounds
Proof of required immunizations upon hire
Skills & Responsibilities
Hardware & Software Troubleshooting: Diagnose, service, and resolve issues regarding proprietary hardware and software system components for BD Pyxis automated dispensing systems.
Preventive Maintenance: Implement preventive maintenance programs and calibration to ensure equipment reliability.
Inventory & Documentation: Maintain accurate small parts inventory and document all work order activity and expenses.
Customer Support: Provide efficient on-site and remote installations, in-servicing, and repair services to healthcare facilities.
Potential transition routes: People from hospital pharmacy technician, Bio-Med, or ATM technician roles may bring strong technical and customer service skills, alongside meeting hardware and IT troubleshooting requirements.
Job description
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.
*Work Schedule Monday to Friday 8-5. After-Hours rotation on weekends and evenings is a requirement of the role. After-Hours coverage hours may change based on needs of territory. Prior 24x7 after hours experience is required.
Job Overview:
The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory.
Ideal candidates will reside within a 30-mile radius of where the position is based.
Company vehicle provided.
50% travel required
Overnight travel possible and a valid driver’s license is required.
Accountabilities of The BD Pyxis Field Service Engineer 1 role:
They will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities
Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, escalate issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.
Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
Demonstrate a moderate use of competency and an appropriate ability to solve hardware and software problems
Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
Continue training and self-development to learn the products and applications of the company for success in the role, advance skills, and attend management approved seminars and training sessions to advance to the next level in 2-3 years
Maintain company assets (car, tools, and inventories) securely and in working order
Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.
Able to work independently and in a team environment, and engage/escalate to team leadership for sophisticated solving and resolution of issues as needed.
Qualifications for the BD Pyxis Field Service Engineer 1 role:
Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience
3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
24x7 on-call experience in a customer-facing/field service environment, required
Good mechanical, computer, verbal, written, and time management skills, required
Computer electronics, Windows OS, network experience, required
Customer Support Certification, a plus
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Prior military Bio-Med experience, a plus
Prior Automated Teller Machine (ATM) experience, a plus
Must be able to work within defined processes and methodologies with minimal degree of supervision
Must possess and maintain a valid driver's license and meet BD's auto safety standards.
Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
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Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
USA CA - San Diego (BDB)
Additional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
