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Join BD as an Analista de Quejas EMI (1er nivel) in Tijuana, Mexico. In this full-time, on-site role, you will investigate and resolve product complaints, write regulatory reports, and ensure timely resolution of critical issues related to infusion products.

Requirements

  • No specific minimum years of experience or degree requirements are explicitly stated in the posting.
  • Must possess knowledge of infusion products and their maintenance.
  • Ability to write clear investigation reports and follow testing procedures.

Skills & Responsibilities

  • Investigation and problem-solving: Apply test methods and procedures to resolve product complaints effectively.
  • Technical writing: Draft comprehensive, clear, and regulatory-compliant investigation reports.
  • Issue escalation: Identify and escalate critical problems promptly to appropriate stakeholders.
  • Product knowledge: Utilize a solid understanding of infusion products, their use, and servicing to analyze complaints.
  • Potential transition routes: People from quality assurance, customer support, or biomedical technician roles may bring relevant troubleshooting and documentation skills, alongside attention to detail.

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

ANALISTA “C” DE QUEJAS EMI (1er nivel)

1. Resolver problemas mediante el uso de métodos y procedimientos de prueba de investigación/Solving problems by using investigation test methods and procedures.

2. Redactar informes de investigación completos y claros que cumplan con los requisitos reglamentarios/ Writing comprehensive and clear investigation reports that are compliant with regulatory requirements.

3. Garantizar que la investigación de las quejas se complete de manera oportuna./ Ensuring complaint investigation are completed in a timely manner.

4. Escalar los problemas críticos según sea necesario/ Escalating critical issues as necessary.

5. Demuestra un conocimiento sólido de los productos de infusión, cómo se usan y cómo se mantienen/ Demonstrates solid knowledge of infusion products, how they are used, as well as how they are serviced.

6. Realiza otras tareas relacionadas según lo requiera el Supervisor/ Performs other related duties as required by Supervisor

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

Primary Work Location

MEX Tijuana - Parque Sur

Additional Locations

Work Shift

Apply now
BD

ANALISTA DE QUEJAS EMI

Tijuana
On-site

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