Application Support Engineer

Job Description

Job title: Application Support Engineer

Location: Samlesbury – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

Salary: £47,683-£52,426 (dependent on skills and experience)

What you’ll be doing:

• Applies knowledge, skills and training to deliver the information technology solutions required to allow the business to meet its strategic and tactical goals
• Supports the full systems development lifecycle undertaking application and interface design, architecture, implementation and testing in accordance with the relevant processes and quality requirements. To design, develop, integrate, support and maintain IT software applications in line with business requirements
• Utilises component specifications for implementation using selected products. Has an understanding on technical aspects of system development and integration and can apply this to relevant technical practices. Maintains an awareness of developing practices and their application
• Performs a range of work, sometimes complex and non-routine, in a variety of environments. Applies a methodical approach to routine and moderately complex issue definition and resolution. Applies and contributes to creative thinking or finds new ways to complete tasks
• Carries out agreed operational procedures, including infrastructure configuration, installation and maintenance. Uses tools to collect and report on load and performance statistics and to automate the provisioning, testing and deployment of new and changed infrastructure
• Develops and maintain relationships with stakeholders to meet their requirements, including one to one liaison, setting expectations. Interacting effectively and confidently with the Business Customers, IT Management and Vendors
• Has a wide experience in diagnosing and resolving incidents and problems and their trends
• Coordinates and delivers IT activities/projects aligning to IT preferred methodology

Your skills and experiences:

Essential:

• Exostar for BAE F-35 supplier MAG details and users accounts
• BAE ForumPass 7 US
• Olympia drive file systems
• SharePoint Site admin

Desirable:

• F-35 Team Database
• InfoPath request forms
• In person proofing

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

Manufacturing Systems Competency Centre:

As an Application Support Engineer, the primary role is to provide first line support to F35 Exostar instance & F35 end users & IIP supply chain, assist in all UAT for MAG & software upgrades. A key role in the On-Boarding/proofing process to get F35 personnel 2FA tokens & certificates installed allowing access to LM toolsets based in USA. Also providing support to Olympia drive file systems, SharePoint Site admin & F-35 Team Database

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 27th November 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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