Application Support Engineer

Job Description

Job Title: Application Support Engineer

Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

Salary: From £40,748 per annum

What you’ll be doing:

• You will be working with applications that are installed on servers but you will also offer knowledge and support on other application aspects
• Monitor applications to ensure they are working optimally
• Apply any required fixes to failures within applications
• Maintain log files and manage the general proactive maintenance and housekeeping of applications
• Work alongside Project teams to support new application implementations, existing application upgrades and configuration of integrations
• Take part in Out Of Hours Support for a limited number of applications in the portfolio
• Follow ITIL processes for Change Management as an example to ensure that changes are implemented in a controlled manner

Your skills and experiences:

Essential:

• Good stakeholder focused experience with the ability to maintain regular communications
• Have familiar experience of working within ITIL aligned processes – Request, Incident, Problem and Change Management
• Experience of Supplier Management and be able to communicate with hosting providers and software vendor support teams

Desirable

• Experience of Oracle and/or SQL Server databases
• Hold reasonable experience of Unix and Linux
• Knowledge of Atlassian toolsets

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Specialist Application Services team:

By joining the team, you will be working in Application Support offers opportunities to understand the wide ranging applications used by BAE Systems. The team play a key part of keeping the applications working and therefore ensuring low levels of disruption across the business.

There are wide ranging technologies involved and a range of exciting work which is diverse and will create interaction opportunities with users in the Business and other support teams. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 16th October 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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