Atom Bank • Durham/Hybrid

Head of Operational Resilience

Employment type:  Full time

4 days/week at home

4-day week

A little flex time

Job Description

What’s it all about?

The Head of Operational Resilience and TPRM governs all the Atom Bank wide BAU activities from a Resilience, Outsourcing and Third-Party Risk Management (TPRM) perspective, assessing the fitness of our capabilities and recommending improvements where necessary.

The role holder leads the Operational Resilience, Outsourcing and TPRM delivery across the Bank, in line with regulatory expectations ensuring that there is confidence in the overall level of resilience of the bank including responsibility for managing the hands-on end to end supplier sourcing and management process, including procurement. Atom Bank relies upon the use of third parties to deliver some of its key systems and capabilities, and therefore it is critical that our suppliers understand their responsibilities, and that Atom works with our suppliers to protect our customers, our other stakeholders, and its reputation.

The role holder is integral to the operations of the Bank more broadly and will therefore be expected to be engaged in major change and regulatory initiatives.

What do we need from you?

  • Bachelor’s degree and/or equivalent demonstrable experience Higher education qualifications (desirable)
  • Ability to effectively lead, coach and develop both technical and non-technical team members in a dynamic, fast paced, environment
  • SME knowledge of Outsourcing and Operational Resilience and TPRM regulation in the financial services industry.
  • Have a mix of Technical and Operational experience, with the ability to be able to converse coherently across business and technical areas
  • Effective and influential third party and stakeholder management capabilities and ability to effectively engage with senior stakeholders across multiple business units.
  • Ability to produce quality, timely and succinct ERC/BRC papers with clarity on escalations and actions required
  • Third Party Supplier /Relationship management experience covering supplier selection, contracts, governance, and performance management
  • Working experience of supplier selection processes
  • Experience in contract and license management.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
4-day week
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
22.5 days annual leave + bank holidays
Teambuilding days
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Atom Bank

Company employees


Gender diversity (male:female)


Office locations

Durham & London

Funding levels


Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Finance & Insurance

Finance & Insurance

Industry awards 2023