Operation In-charge

Job Description

APM Terminals

We are looking for a highly driven and execution-focused Operations Incharge to lead end-to-end warehouse operations at our Sonipat facility. This role requires deep expertise in 3PL/contract logistics, strong exposure to perishable supply chains, and the ability to manage high-volume e-commerce fulfilment while consistently delivering on SLAs. You will own operational performance, customer experience, and site profitability while driving continuous improvement.

Key Responsibilities

Warehouse Operations Management:

• Manage complete day-to-day warehouse operations, including inbound and outbound volumes
• Ensure receiving, unloading, storage, picking, packing, and dispatch operations are executed as per SOPs and customer SLAs
• Ensure timely delivery and stock availability across all orders
• Handle pre-pack brand stock within defined cut-off timelines with strict adherence to SOPs and quality standards

Inventory & Fresh Produce Management

• Manage bulk inventory including onion, potato, garlic, and imported chilled items
• Ensure accurate daily stock tracking for fruits and vegetables
• Maintain optimal stock levels to avoid overstocking or stock-outs
• Monitor and enforce expiry checks, shelf life, FIFO/FEFO compliance
• Conduct daily inventory cycle counts with same-day variance closure
• Ensure timely liquidation of damaged/expired stock to maximize cost recovery
• Maintain and update inventory records through Google Sheets / Quip or similar systems

SLA & Performance Management

• Drive key warehouse KPIs, including:
• Order Fulfilment Rate
• Inbound Processing TAT
• Inventory Accuracy
• Shelf-life adherence
• Dispatch timelines
• Ensure consistent adherence to customer SLAs and internal benchmarks

Client & Stakeholder Management

• Lead regular (weekly/monthly) performance reviews with customers
• Proactively resolve operational challenges and drive service excellence

P&L & Cost Optimization

• Own and manage site-level P&L
• Drive cost efficiencies through productivity improvements and waste reduction

Team Leadership & Compliance

• Lead and manage warehouse teams across shifts in a dynamic, fast-paced environment
• Ensure adherence to safety, quality, and compliance standards

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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