Leakage Delivery Support Manager

Job Description

Salary – £45,000

Location - Milton Keynes

Contract – Permanent Full Time (with flexibility for Part-Time)

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who are we

Integrated Maintenance, repair and development services (IMRDS) is the team that maintains our water supply systems, repairs emergencies like water bursts and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.

IMRDS is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.

If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.

What You Will Be Doing (Key Responsibilities):

• Leading and Managing Teams: Oversee and support operational teams, including Senior Leakage Technicians and Leakage Field Technicians, ensuring high performance, efficient leak detection, and adherence to company procedures.
• Leakage Detection and Performance Management: Drive local area leakage targeting, detection, and repair progression, ensuring effective use of resources, methodologies, and systems to maximize efficiency and reduce emissions.
• Training and Development: Ensure all team members are trained, supported, and competent in their roles, facilitating continuous development through regular training, assessments, and development programs.
• Operational Budget Management: Support the Leakage Delivery Manager in managing budgets, focusing on TOTEX efficiencies, performance management, equipment maintenance, and fleet management.
• Customer Service and Stakeholder Engagement: Lead efforts to deliver exceptional customer service and enhance the customer experience while collaborating with internal and external stakeholders to ensure operational success.

What You Need (Requirements):

• Extensive Leakage and Water Network Experience: Proven expertise in leakage detection and water loss management, with a strong understanding of water services and treated water distribution.
• Leadership and Management Skills: Excellent leadership abilities with experience in managing operational teams, driving performance, and developing high-performing teams.
• Strong Communication and Collaboration Skills: Ability to communicate strategies effectively, influence stakeholders, and work collaboratively across various teams and external groups.
• Analytical and Problem-Solving Abilities: Proven capability to assess risks, make informed decisions in dynamic situations, and solve complex issues.
• Strategic and Tactical Thinking: Ability to operate on both strategic and tactical levels, translating technical knowledge into actionable insights, and driving operational performance in line with company objectives.

What benefits do we offer?

Being a successful water company doesn't come easy! Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include:

• Bonus scheme
• Private health care
• Competitive pension scheme
• 26 days annual leave rising with length of service
• Flexible benefits to support your wellbeing
• Flexible working (dependent on your role)
• Plus lots more!

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.

If successful in your application, you will benefit from access to a company vehicle, so a full driving licence is essential.

Closing Date: 2nd March 2026

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