The Training Academy Customer Support Coordinator at Airbus Helicopters Malaysia SDN. BHD. is a permanent, full-time professional role based in Subang, Malaysia. You will serve as the primary face of the academy, ensuring seamless arrival logistics, simulator scheduling, facility management, and high customer satisfaction.
Requirements
Professional experience level.
Specific educational requirements are not stated in the posting.
Minimum years of experience are not specified.
Skills & Responsibilities
Customer Support: Manage arrival logistics, welcome kits, access cards, and provide on-site assistance to trainees to ensure high customer satisfaction.
Scheduling: Coordinate detailed customer schedules for pilots and technicians, balancing simulator availability, maintenance, and training hours.
Facility Administration: Monitor facility cleanliness, report maintenance issues, and oversee merchandise inventory and sales.
Data Analysis: Collect and report customer satisfaction data to HQ to drive service improvements.
Potential transition routes: People from customer service or administrative roles may bring strong organizational and communication skills, alongside meeting general professional requirements.
Job description
Job Description:
The Customer Support coordinator, In this role, will be the face of the academy-ensuring seamless day-to-day arrival logistics, simulator scheduling, facility management, and overall customer satisfaction for our visiting pilots, technicians, and instructors.
1. Customer Experience & Arrival Logistics
Manage all arrival logistics for incoming trainees, including welcome kits, access cards, schedules, catering and hotel/transportation arrangements.
Provide dedicated on-site assistance to trainees throughout the duration of their programs.
Collect and report customer satisfaction data for all ATO & MTO programs to drive continuous service quality improvements.
Act as the primary point of contact with HQ/central management to coordinate all customer experience activities, reporting, data analysis, and action plans for improvement.
Manage and update detailed customer schedules for all pilot and technician training programs, balancing operational windows for simulator/facility maintenance, customer demos, audits, and internal instructor training.
Manage internal Pilot, FFS and regional mission hours reporting.
Issue Letters of Intent (LOI).
4. Facility Management & Administration
Monitor facility cleanliness and report maintenance or repair issues promptly to maintain a high-standard, professional environment.
Oversee merchandise inventory, sales, and stock replenishment.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Airbus Helicopters Malaysia SDN. BHD.
Employment Type: Permanent -------
Experience Level: Professional
Job Family: Customer Account and Service Management
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