Job Description:

The jobholder will have to perform the following activities:

A. Maintenance and Support

The main responsibility is to make our partner’s staff able to take over the maintenance of hardware / software and support operations of the BEAM9 system. These operations consist of:

• Support the Customer’s IT Administration team, in daily monitoring and to insure the contact with the Maintenance team in France for IT activities and supplier for hardware replacement;
• Support the Customer’s Production team, in day to day operation on GEOINT/IMINT activities, to take into account administration and to insure the contact with the Engineering team in France;
• Support IT Training activities;
• Support all operations in KSA, like deployment, acceptance phases or IT training;
• Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade.

B. Customers’ relationship

• Participate to all necessary meetings, conferences or workshops with our customers to insure the appropriate level of service;
• Contribute to reflect customer’s expectations or request;
• Supporting the activity in its evolving context (support operational teams, provide operational updates and requirements).

C. Communication and reporting

• Ensure regular reviews and updates on activities to the team and the program manager;
• To setup and maintain KPIs allowing the monitoring of the maintenance and support activities;
• Capitalize knowledge (documentation and procedure writing, good practices gathering...)
• Maintain good relationship with the different actors involved in the platform (customer, back-office, providers and partner);
• Support deployment, lifetime operation and performance management of all Maintenance Program deliverables;

This position is contingent upon obtaining the required security clearance.

Main requirements

• Must Have

  • Education: Master degree in computer science
  • Successful experience in maintenance and support program;
  • Communication skills to adapt to wide variety of interlocutors in a multicultural environment
  • Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS), GPO;