Retrofit Specialist

Job Description

Job Description:

We are now hiring a Retrofit Specialist to our Customer Services team in Airbus GBS.

The Retrofit Specialist role requires a strong understanding of aircraft systems, project management at Program level and customer needs.
If you see yourself as a delivery-focused, customer-minded, and technically-oriented person, if you have no issue in being autonomous whilst fostering strong collaborations internally and externally, joining our Customer Services team might be for you!

Overall Responsibility: E2E Retrofit Management to initiate, prepare, launch and monitor any mitigation & any retrofit solution in accordance with Program/Customer targets (time, cost, quality).

Main Activities:
Industrialize Supply Chain by analyzing and planning industrial lead times & capacity :
1. Understand the technical solution and take the lead of the deployment (responsible on behalf of Program)
2. Contribute & Challenge Program retrofit & mitigation strategy and Support development of technical solutions.
3. Translate the Program & retrofit requirements (target cost per aircraft, embodiment rate, policy etc) into inputs to other departments, including the Supply Chain manager.
4. Provide all required inputs to Supply Chain Manager to enable supply chain industrialization of retrofit with kits or complex retrofit.
5. Contribute to negotiation supplier capacity & cost alignment with Procurement, material reservation and missing parts management.
6. Define & steer all inputs from Engineering, Procurement, Suppliers, Supply-chain, Program to ensure global retrofit strategy in accordance with retrofit objectives (time, cost, quality) and the retrofit embodiment until final fleet completion.

Influence retrofit strategy considering inputs from Supply Chain Manager (ie limitations on inventory, volume, supply chain capacities, sales etc).
Follow-up and monitor each individual project ensuring OTQC delivery of material (parts, tooling, kits & equipment) of each project until completion of each MSN:
1. Collaborate with Supply Chain Manager for customer order priorities on any retrofit with kits.
2. Support the airline/Program for any industrial queries on a retrofit or Airbus parts mitigation.

Manage an airline portfolio:
1. Implement trustful relationships with major operators to accelerate embodiment of retrofit campaigns.
2. Build and agree on operator retrofit packages for A/C groundings, in particular for C checks involving major structural retrofits.
3. Contribute to sustain OR by closing fleet improvement retrofits with this major operator.

The Airline Manager is the voice of the customer for any industrial queries on a retrofit or Airbus parts mitigation. He/She/They is participating to SMM, TRM with her/his/their dedicated airline portfolio on program request. He/She/They is supporting specific airline needs (specific grounding, working parties) or specific projects linked to monitored retrofits packages.

Requirements - our ideal candidate will have:

- Proven airline customer-facing experience

- Customer focused mindset

- Ability to create a strong and trustful customer relationship and manage customer expectations. You believe in listening to the customer, as much as being able to give clear explanation and resolve potential issues

- Overall aircraft knowledge or the ability to quickly adopt technical insight

- Good communication skills with internal and external customers

- Program management and the right skill sets to drumbeat the internal organization to ensure contractual commitments, customer satisfaction, cost and revenue targets.

- Capacity to build and own project path and to maintain project consistency at any time.

- Demonstrated ability to organize and coordinate multiple tasks, build strong cross functional relationships and communicate effectively with all levels of the organization

- Problem solving mindset / Dynamic / Proactive

- Good organizational skills.

- Good team player: ability to collaborate with cross-functional teams based on different locations and foster consistent ways of working

- Curious and open-minded for change and continuous improvement.

- English Advanced level (written and spoken), an additional language would be an asset.

Benefits - what’s in it for you:

The chance to work in a multicultural environment.

The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe.

A hybrid working model, allowing you to combine onsite and offsite work.

A modern office at Parque das Nações, well connected to public transportation.

A motivated and fun crew to grow and build and shape the GBS together.

An intense and exciting onboarding experience.

Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Portugal SA

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.