Flight Operations Support Director (FOSD)

Job Description

Job Description:

The Flight Operations Support Director (FOSD) manages a portfolio of airlines in the Asia/Pacific geographical region. Within the framework of the Customer Services policy, he/she represents the Airbus Flight Operations Support & Training Standards department to the Flight Operations and Flight Training departments of his/her airlines. He/she establishes regular exchanges, in order to identify and coordinate existing or potential airline issues, needs or opportunities in the Flight Operations domain.

Primary responsibilities

• Understand airline Flight Operations and Training organizations and activities.
• Adapt to specific airline or cultural environments, in order to establish a trustful relationship with the customers.
• Coordinate and follow-up various flight operations & training actions launched by / for the operators, through emails, phone calls and regular visits.
• Identify and report any (potential) safety issue or (potential) safety event that is detected in the day to day activity. Contribute, on request, to safety enhancement initiatives triggered by the Airbus Safety Management System (SMS).
• Detect and identify airline Flight Operations & Training needs, as well as opportunities for selling Airbus and NavBlue added-value products and services. Promote and ensure technical presentations of the Airbus Flight Operations & Training products & services.

A/ Technical assistance:

• Be the focal point for his/her airline flight operations transverse matters.

• Ensure that the flight operations requests to/by the operators are properly addressed and reflect real needs

• Coordinate and follow-up actions launched with the airline flight operations or training departments.

• Provide added value in the communication between the airline and the Airbus Flight Operations & Training Support department, in order to avoid misunderstandings or misinterpretations.

B/ Relationship with customer/ promotion of Airbus products and services :

• Represent Airbus in front of the airline for flight operations & flight training matters.

• Establish and maintain the required trustful business relationship with the airlines, through regular visits, phone calls and emails.

• Promote and protect the Airbus image.

C/ Relationship with Airbus / reporting:

• As a member of the Regional Flight Operations Support Office, work closely with the Customer Support Head of Region, the Customer Support Directors (CSD), the Field Service and NavBlue teams, in order to establish necessary priorities and objectives, thus ensuring an enhanced support and proper utilization of the product.

• Make recommendations on the level of support required to keep the customers satisfied in terms of flight operations and training support.

• Analyze the state of airline flight operations and compile this information. Identify and report any (potential) safety issue or (potential) safety event that is detected in the day to day activity. Contribute, on request, to safety enhancement initiatives triggered by the Airbus Safety Management System (SMS).

Secondary Responsibilities

B/ Relationship with customer/ promotion of Airbus products and services :

• Demonstrate the operational benefits of Airbus products and services.

C/ Relationship with Airbus / reporting:

• Maintain proper communication with all Airbus departments (not limited to S). • Identify and report airline flight operations & training needs and opportunities. • Gather data and intelligence for use in all departments of Airbus, in particular for the development of our products and services offer.

• To support Tech Request effort as required.

General

• Comply with Airbus Singapore’s management policies, Adhere to Airbus Singapore’s management handbook, contribute to a positive and inspiring work environment, Stay well informed and familiar with the latest developments

Personal & Interpersonal Skills

• Good personal presentation. Good presentation skills, both oral and written.

• Highly concerned by customer service and service minded.

• Good communication, coordination/facilitation and relational skills to deal with various customers and various Airbus departments.

• Ability to convince.

• Tenacious.

• Autonomous.

• Willing and able to travel regularly.

Professional skills

• Minimum 5 years’ experience in the flight operations domain such as airline operations or manufacturer’s customer services.

• Background in airline flight operations department management would be a plus.

• Knowledge of Airbus aircraft would be a plus.

• Understand customer needs.

• Ability to work with highly integrated Electronic Data Processing systems.

• Fluent in written and spoken English (other languages advantageous).

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Flight Operations Services Limited

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Customer Account and Service Management

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