Order Fulfilment Specialist

Job Description

Job Description:

Job Objectives

• Ensure on-time parts availability for a Japanese airline customer
  
• Ensure a high level of customer satisfaction
  
• Execute all aspects of IMS order handling with energy and enthusiasm
  

Primary responsibilities

• Provide high quality customer service towards IMS customers
  
• Understand customer requirements and transform into fulfilment actions
  
• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process
  
• Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates
  
• Seek alternative and innovative solutions to ensure on-time delivery of customer orders
  
• Inform relevant stakeholders proactively on order status, especially for delays or critical parts
  
• Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
  
• Hand over relevant tasks and related information to the 24/7 backup organisation.
  

職務目標

• お客様(航空会社様)の運航を円滑にサポートするための部品納品管理
  
• 高水準の顧客満足度の獲得
  
• 顧客満足だけではなく社内目標も含めた多角的な視野で,活気と熱意を持って受発注業務を遂行
  

主な職務内容

• 消耗品部品サービスの契約を締結されたお客様(特定一社)への高水準のカスタマーサービスの提供
  
• お客様の要求を理解し,受発注担当者として必要な対応の決定と実施
  
• お客様と社内の各部門をつなぐ主担当者となり,受発注管理を行う
  
• 未完了発注を自発的にモニターし,積極的に社内調整を行い,納期がお客様の期待に沿うように管理する
  
• 期限内での納入が難しい場合も,想像力を働かせて代替策を模索する
  
• 発注状況について積極的に関連部署へ報告を行う.特に航空機の運航に阻害要因となる部品に関する発注状況や,納入遅延については注意を払う.
  
• お客様からの技術関連(部品不具合等)または契約に関する費用負担等の問い合わせへの回答準備のための社内調整
  
• 時間外や休日にバックアップ対応をしている海外部署へ,必要な情報や対応をまとめての業務の引継ぎ
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Japan KK

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Material Support & services

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