Customer Services SCQM #24/7 (F/H)

Job Description

Job Description:

Airbus Commercial Aircraft is looking for a Customer Services SCQM #24/7 (f/m) to join our Aftermarket Supplier Operations based in Toulouse, France.

You will be part of a team managing performance for Equipment and Systems suppliers. As part of the Aftermarket Supplier Operations team, you will be involved in Approving, Monitoring, Assessing and Developing Supplier’s supply chain performance for aftermarket aiming at ensuring parts availability for in service fleets (spare, repair, overhaul).

Your working environment :

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities !

How we care for you :

• Financial rewards : Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
  
• Work / Life Balance : Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
  
• Wellbeing / Health : Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
  
• Individual development : Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
  

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges :

The aim of the aftermarket SCQM is to work with suppliers to robustify the supply chain, having all suppliers deliver on time and quality (spares, repairs, overhaul, ...) for Airlines and Airbus customer services orders. For that, the aftermarket SCQM is connected with all Customer Services business lines (FHS, Satair, Upgrade/Retrofit, ...) but also with Procurement operations, Procurement Services and for some cases Quality.

The main activities of the aftermarket SCQM are:

• Manage supplier quality Approval/Authorization ensuring suppliers are compliant with certifications required (Part 145, Part 21).
  
• Monitor supply chain & quality being responsible for On Time and On Quality performance.
  
• Assess the Supplier capacity, capability & performance Initiate and manage supplier recovery or development plan linked to performance & compliance, in coordination with the Supplie
  
• Development Manager Identify & Manage the supplier's industrial risks (ToW, M&A, organization changes, etc...
  
• Communicate supplier’s performance and recovery/development plan with our stakeholders and customers (participate to customer’s event)
  
• Act as supplier escalation point in S for all supply chain & quality aspects and maintain close communication and coordination with the operational teams (FHS, Upgrade, Satair)
  

Your boarding pass :

With a 5-year degree in engineering and/or Business school, you have at least 5 years of experience in engineering, purchasing, supply chain or logistics or strong Repair Shop experience :

• Significant experience in supply chain or procurement operation (Gemba, 8D/9S...)
  
• Good personal organization, rigor
  
• Clear communication
  
• Collaborative mind-set & stakeholder management skill
  
• Fluent English
  
• Good knowledge of FHS, Satair and Upgrade business would be a plus
  
• Good knowledge of customer support (Airline’s operation) would be a plus
  
• Good knowledge of regulation EASA Part 145 and Part 21 would be a plus
  

Not a 100% match ? No worries ! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now !

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
AIRBUS SAS

Employment Type:
Permanent
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Classe Emploi (France): Classe G13

Experience Level:
Professional

Job Family:
Supplier Management

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.