Job Description:
Description of the job :
Description of the job
A vacancy for a Services Bulletin Leader has arisen within Airbus Defence & Space in Seville related to C295 and A400M platforms.. The successful candidate will join the CUSTOMER SERVICES ENGINEERING SUPPORT Department.
The Service Bulletin (SB) is the official document used to provide operators with the technical data governing the embodiment of approved modifications or the accomplishment instructions of inspections to be performed on in-service aircraft
The jobholder is responsible, as part of the process, to provide timely, and with appropriate quality the Service Bulletins (SB) that allow customer modify/upgrade its product, contributing to fulfil Airworthiness and Safety requirements, customer satisfaction, customer needs and meet contractual operational commitments.
Service Bulletin leader has the end to end Accountability for SB on Time, on Cost & on Quality Release for the SBs under its responsibility.
Tasks & accountabilities
Your main tasks and accountabilities will include:
-Subcontractor deliverables follow up for the SB under its responsibility
-Agreement with all appropriate Organizations on a specific corrective action plan for each significant in-service technical issue.
-Asses specific difficulties with each technical issue's agreed action plan and propose alternative actions if necessary.
-Interface with the Design Office requiring support and agreeing with them, as required, technical solutions.
-Airworthiness Office coordinating with them actions when safety is involved.
-Control and coordination of assigned SB Incidences & Technical Queries answers to customers with Front Office support.
-Supporting customers/MRO organizations for questions related to issued Service Bulletins.
-Supporting customers/MRO organizations for the implementation of the SBs
This role will involve some travel for business and as such you must be able to travel accordingly.
Required skills
As the successful candidate, you will need:
At least 3 years of experience in Customer Services/Design Office/Manufacturing Engineering/MAP
Experience in the A400M and/or C295 would be desired
Experience in Services Bulletins would be a plus
Engineering Degree or equivalent
Ability to manage conflicts proactively
International business experience
Effective decision making
Assertiveness
Negotiation level of English and Spanish is required
English :Negotiation level
Spanish :Negotiation level
Which Benefits will you have as an Airbus employee?:
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Defence and Space SAU
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Customer Eng.&Technical Support&Services
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