Technical Support Specialist

Job Description

Job Description:

Job Objectives

• Ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and to keep the fleet flying with high level of safety and reliability.
  
• Collect network technical issues and assist to prepare detailed impact analysis for product improvement.
  
• Prepare In-Service Incident Report (ISIR) and coordinate incident/accident investigation process.
  
• Organize regular visits to the customers, as applicable.
  

Primary responsibilities

• Support AOG ( Aircraft On Ground) hotline and answer technical queries from customers and customer centers in the Asia Pacific region.
  
• Appraise product structure defects/damages to facilitate generation of RDAS ( Repair Design Approval Sheet)
  
• Participate in technical event analysis at Group level (with L3 experts).
  
• Collect in-service fleet data on critical technical issues for product improvement processes at Group level.
  
• Prepare ISIR and coordinate the incident/accident investigations process with the Group.
  
• Support regular visits to the customers.
  
• Support technical briefings for customer centers and network partners.
  
• Support customer program management review meetings.
  
• Conduct technical orientation training for new colleagues
  

Requirements

• Recognized Aerospace or Engineering Bachelor's Degree, or related
  
• Previous working experience as a CAAS (Civil Aviation Authority of Singapore)(or equivalent) Licensed Aircraft Maintenance Engineer
  
• At least five years working experience in helicopter maintenance
  
• Operational Knowledge of EASA ( European Union Aviation Safety Agency) and CAAS regulations for Part 145 and Part 66
  
• Effective written and oral communication skills in English; Ability to speak in Mandarin would be advantageous to be able to liaise effectively with customers based in China
  
• Computer literate with a good knowledge of Microsoft Office applications
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Helicopters Southeast Asia Pte Ltd

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

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