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Airbus

Field Service Representative

Employment type:  Full time

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Job Description

Job Description:

Responsibilities:
● Perform ‘Greet and Meet’ activities (attendance of flight transits) at Entry Into
Service (EIS) of a new A/C type within a customer. Transfer technical know-how to Line Maintenance.
● Assist the airline with technical inquiries by identifying, analyzing, and proposing solutions to problems or asking for specific support when needed.
● Respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries.
● Identify and solve problems while they are small and not emotionally loaded.
● Provide a filtering function both ways to avoid misinterpretations during communication.
● Represent Airbus in front of the airline at all technical levels, Maintenance
Engineering, Flight Operations, Training and Spares.
● Establish and maintain required working relationship with the airline, through
regular visits to all departments of the airline. During these visits, identify problems to be solved and propose solutions or forward to relevant specialist if necessary. Verify that the requests to/by the airline are properly addressed and reflect the real needs, and control that answers are provided to the airlines.
● Maintain proper communication with the FSM and the other members of the
Field Service team on site.
● During EIS phase, relay technical events/snags to Airbus and provide
requested pieces of information to Airbus to improve A/C maturity.
● Maintain proper communication with all Airbus departments (not limited to S). Report to any Airbus departments on all issues that can impact customer
satisfaction or Airbus business.
● Gather data and intelligence for use in all departments of Airbus.
● Assist the FSM in producing the periodic reports.
● Keep up to date with the assigned country’s regulations and restrictions and follow them.
● Follow Airbus recommendations in terms of security.
● Take good care of Airbus or airline’s assets (i.e. office, car, computer, telephone, etc.).
● Guarantee communication between customer and Airbus on durable basis.
● Guarantee a level of support, which will ensure customer satisfaction, safety and profitability, at the best interest of Airbus.
● Contribute to Airbus management understanding of the airline, by providing
reliable and relevant information on the airline that could affect Airbus business.
● Contribute to develop Airbus image by providing the expected support and promoting Airbus products and services.

Qualifications Requirements:
● Bachelor in Engineering, Business or financing
● 5 years in the aerospace and aviation industry including AIRBUS fleet product range of minimum 5 years
● Aircraft spares working experience will be treated as a plus
● Strong presentation skills.
● High flexibility of working place in different city is required.
● Good writing and verbal language skills both in Chinese and English
● Good communication

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus (China) Enterprise Management and Services Co.Limited

Employment Type:

Fixed term

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Company benefits

Open to part-time employees
Open to job sharing
Annual bonus
Enhanced maternity leave
Open to compressed hours
Accrued annual leave
Sabbaticals
Enhanced sick pay
Adoption leave
Health insurance
Enhanced paternity leave
Family health insurance
Complimentary Medical Services
Referral bonus
Bike parking
Cycle to work scheme
On-site gym
Teambuilding days
In house training
Employee discounts

We need to ask employees of Airbus what it's like to work there before we assign the company FlexScore®.

Location flexibility
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More information needed
Hours flexibility
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More information needed
Benefits
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More information needed
Work-life balance
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Role modelling
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More information needed
Autonomy
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More information needed

Working at Airbus

Company employees

150,000

Gender diversity (male:female)

70:30

Currently Hiring Countries

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