Job Description
Job Description:
Job objectives
The AOG Customer Resolution Services is responsible for communication and processing orders for aircraft spare parts for customers in the China region 24-hours, 365 days a year. This position provides high-priority and emergency logistical sales and technical product support for Airbus customers related to material, logistics and supplier issues and purchase orders
Primary responsibilities
The jobholder will work as a Customer Resolution Specialist with the goal of finding favorable solutions for customers "Aircraft On Ground" material requirements.
Coordination between the customer and the Airbus spare parts order process as well as acting as an interface for all related issues
Administration of the complete customer order including initial receipt, sourcing, escalation and delivery follow up
Ensuring on-time delivery for all spare parts and related services to Airbus customers in China using technical and commercial data
Analyzing delays as well as verifying the cause of delays to find flexible solutions
Securing a daily monitoring of the Supply Chain 's performance
General
Comply with Satair Group’s mission, values and Quality Management procedures
Comply with Satair Group’s guidelines on Ethics & Compliance
Understanding, sharing and living of Satair Group values and rules
Respect Satair Group processes and procedures agreed per function
Keep the direct report informed of the status of agreed tasks and of any critical problem areas
Participate in optimizing Satair Group’s business procedures by applying existing Satair Group’s IT systems
Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements
Identify and offer suggestions to improve efficiency
Be well informed about and familiar with the latest developments in Satair Group's business
Have an inter-cultural understanding
Participate in occupational safety and health efforts
Contribute towards a positive and inspiring working environment
Personal & interpersonal skills
Team player with excellent communication skills to collaborate with different reference persons in a multinational environment (e.p. English, Chinese,)
Ability to analyse complex problems, situations and find suitable solutions
Person with high degree of independence, self-initiative and flexibility
Willingness to work as part of a team in a rotating 3-shift pattern
Proactive, customer oriented attitude and able to successfully work with others in a team environment. The ability to understand your customers to develop and propose creative solutions to issues is key for the position.
Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues.
Self-starter and able to work without constant direction while administering your customer orders.
Proactively take initiative to ensure customer satisfaction.
Structured in your way of working and have superior communication skills. Analytical and presentation skills are required.
Excellent working knowledge of with Google applications (especially sheets etc.) and SAP AP1 and RPR.
Oral and written fluency in Chinese and English. Additional language proficiency in will be an added advantage.
Professional skills
Degree in Business, Supply Chain, Logistics or /Production and have relevant work experience in logistics, supply chain, customer service and the aviation industry. Furthermore, you have a technical and process oriented background with the ability to understand and interpret technical documentation and drawings. You possess analytical skills with the knowledge of spare parts ordering, planning, pricing, and provisioning.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Satair (Beijing) Co. Limited
Contract Type:
Permanent
Experience Level:
Professional
Job Family:
Material Support & services <JF-CS-MS>
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Company benefits
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Working at Airbus
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Gender diversity (male:female)
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