Embodiment Operations Manager

Job Description

Job Description:

Scope of Position:

The jobholder is responsible to perform A/C maintenance/modification/repair end to end project management for Asia –Pacific -based operators/lessors in order to improve customer proximity and maintain high service levels for Airbus customers. In addition, the job holder will support on-demand all queries on Asia-Pacific region. This position reports operationally to AIRBUS Embodiment operation and functionally to Embodiment Operations - head of Embodiment Solutions

Key Responsibilities:

Complex Repair & Modification management

• Identifies pro-actively Asia-Pacific-based customers needs in the area of A/C maintenance and repair, and builds and propose AIRBUS service package where relevant
• Manage contract negotiation and agreement with customers, engaging relevant support function (CSD, legal, etc.) to achieve this goal
• Establish the project P&L (Business Control Sheet) for the project taking into account the customer requirements and expectations, and Airbus financial exposure associated to the project risks.
• Manage End-to end project and hold full accountability for the project Quality, Schedule and P&L
• For each project, establish the project organization, work breakdown structure and integrated planning in compliance with the contractual requirements, industrial capabilities and Airbus policies
• Anticipate and mitigate risks throughout the entire project lifecycle in a proactive manner
• Lead and motivate cross-functional teams to ensure project objectives with respect to time, cost and quality are achieved.
• Submit Call for Tender to Airbus Procurement team when a BUY approach is preferred.
• Monitor projects costs and maintain a full control of the deal profitability to comply with Airbus financial objective.
• Reports on project progress at customers’ VP Engineering & Maintenance level
• Participate to the development of frame agreement for each N.A operators.
• Perform post project reviews (internal & external) to ensure experience capitalization and improvement plan, and communicate to all relevant stakeholders

Development of SER business and competencies in Asia-Pacific

• Contribute to SER competence development in the region (TSM/FM/WP resources), supporting the Embodiment Solution Manager for the region.

• Maintain and develop close relationship to regional customers and MRO in order to proactively detect and capture more markets in the domain of Repair, Modifications, heavy checks and CAMO activities.
• Maintain and develop a daily interaction with the Asia-Pacific CSD and Services team and support them in answering to customers needs.
• Adopt a supportive approach towards the relevant Services team to convert these opportunities into successful deals.

Requirements:

• Degree in Engineering or similar type degree
• 10 years of technical aviation experience with emphasis on Asia-Pacific operations, of which 5 years should be in roles related to project management
• Project Management Training
• Ability to negotiate contractual and commercial aspects during sales phase of service package
• Communicate effectively, both verbally and in writing to team and customers worldwide
• Experience with internal and external clients
• Strong interpersonal skills, ability to lead and work with multidisciplinary teams in various locations
• Good working knowledge of Airbus Customer Services operating business practices, agreements and other contracts
• Demonstrated ability to work with multiple teams in a multi-cultural environment and establish, maintain and improve business relationships
• Applied knowledge of repair and maintenance embodiment business
• Ability to present and discuss at Senior Management Level within AIRBUS and at Customers in case of reporting / escalation / etc
• Autonomous, ability to take initiative, customer focused

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Professional / Expérimenté(e) / Professionell / Profesional

Job Family:

Customer Account and Service Management <JF-CS-CA>

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