Job Description
Job Description:
Developing the capabilities and value propositions for Connected Aircraft has been recognized by Airbus top leadership as a strategic vector to secure continuous competitive advantage for our aircraft platforms, while at the same time opening up new business opportunities along the aircraft lifecycle.
In this context, a new Connected Aircraft business line (SX) will be established within Airbus Customer Services, tasked to take end-to-end ownership of the Connected Aircraft business ambition, with strong growth objectives.
Position Overview:
The job holder will report to the HO of Service Strategy and Business Development operationally at Airbus China, and to the HO of Customer Programs & Offer functionally. Within the Customer Programs & Offer (SXV) team of this new business line , we are seeking a Customer Program Manager. In this position, you will play a pivotal role in shaping the future of Airbus Connected Aircraft, and achieving our business ambition, by
● managing customer programmes from pre-contract phase throughout the entire product/service lifecycle
Role and Responsibilities:
As the Customer Program Manager, you will have the mission to
● Act as program point of contact for customer needs & issues with regard to connected aircraft, in close relation with the FCO-team for linefit, regional sales, SR or MRO for line- and retrofit as well as in-service “issues”
● Manage Early Adopter Programs for Chinese Airlines
● Manage co-design Workshops with customers with support from marketing and SXE
● Manage customer programs from campaign & offer phase via contract signature through deployment and in-service execution - securing customer satisfaction and fulfillment of contractual obligations and a profitable P&L
● Work with Sales & Marketing teams (ACCx) to build lasting customer relationships and develop Connected Aircraft business, in line with growth objectives
● Lead the co-design of customer offers & solutions, tailored to the specific needs and value opportunities of individual customers.
● Act as programme point of contact for customer needs & issues, in close relation with the Global Account Management (GAM) team. Trigger relevant initiatives aimed at improving customer satisfaction.
● Champion the customer perspective internally, acting as the “Voice of the Customer” and leading initiatives that enhance customer satisfaction (e.g. through transformation)
● Understanding the China specifics market trends and working closely with SXE team to embark digital partners
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus (China) Enterprise Management and Services Co.Limited
Employment Type:
Permanent
-------
Experience Level:
Professional
Job Family:
Customer Account and Service Management <JF-CS-CA>
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Company benefits
We need to ask employees of Airbus what it's like to work there before we assign the company FlexScore®.
Working at Airbus
Company employees
Gender diversity (male:female)
Currently Hiring Countries
Australia
Belgium
Brazil
Canada
Chile
China
Colombia
Cyprus
Denmark
France
Germany
Hong Kong
Hungary
India
Indonesia
Ireland
Italy
Japan
Malaysia
Mexico
Netherlands
Philippines
Poland
Portugal
Romania
Saint Martin
Saudi Arabia
Singapore
South Korea
Spain
Switzerland
Thailand
United Arab Emirates
United Kingdom
United States
Office Locations