Join Airbus Operations SAS as a Customer & Department Assistant A320 Family Acceptance & Delivery (F/M) in Toulouse, France. In this permanent, full-time role, you will provide critical support in customer care, department administration, and health and safety representation for a multicultural team.
Requirements
More than 5 years of professional experience and customer exposure in operational, industrial, and corporate environments.
Advanced office IT knowledge of Gsuite and internal Airbus tools.
Experience and competence in Health and Safety Management within a multilayer organization.
Negotiation-level fluency in both English and French (written and verbal).
No specific degree is explicitly required, but significant professional experience is mandatory.
Skills & Responsibilities
Customer care & stakeholder management: Coordinate meetings, welcome customers, and act as a daily focal point for administrative and IT needs.
Office & logistics administration: Manage department offices, organize seminar and workshop logistics, handle business trips, and process correspondence.
HSE representation: Promote and drive team competence on health and safety matters, aligning approaches across customer lines.
Budget & documentation control: Follow up and control office management budget lines while maintaining strict confidentiality.
Potential transition routes: People from executive assistant, customer relations coordinator, or office manager roles may bring strong administrative, organizational, and communication skills, alongside meeting the language and experience requirements.
Job description
Job Description:
Airbus Commercial Aircraft is looking for a Customer- and Department Assistant A320 Family Acceptance & Delivery (f/m) to join our Customer Acceptance and Delivery Department of the Customer Line A320 Family based in Toulouse, France.
You will be part of a team developing a dynamic multicultural environment which requires a high level of agility and focus on providing quick pragmatic solutions to Airbus Customers. As part of the Customer Line A320 Family Toulouse, you will be involved in Customer Care Management, Department Assistance, and Health and Safety (HSE) Representation aiming at supporting Airbus Customers and guests at all levels within both final Assembly Lines in Saint Martin and Jean Luc Lagardère.
Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!
How we care for you:
Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death).
Depending on the site: health services center, concierge services, gym, carpooling application.
Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Your challenges:
Customer Care Management: Handling contacts with Customers and guests at all levels, planning/coordinating customer meetings & visits, managing customer offices in A320/A321 FAL perimeter, welcoming customers, acting as focal point for daily customer needs (admin/IT support), and coordinating with Customer Experience Management for site transitions.
Department Assistance: Managing department offices in A320/A321 FAL perimeter (Saint Martin and Jean-Luc Lagardère), coordinating with FAL assistants and Customer hostesses, organizing logistics for events (seminars, workshops), managing calendars/agendas, buying office supplies, managing business trips/expenses, mail processing, correspondence, and filing.
Health and Safety (HSE) Representation: Actively promoting and driving team competence on all health and safety matters, aligning HSE approaches for Customers with the Widebody Customer Line, and integrating HSE approaches within Customer Line A320 family (Toulouse and Hamburg) and local FAL.
Budget & Administration: Follow up and control budget lines linked to office management, maintain strict confidentiality of sensitive material, and handle contacts with multi-national teams, company departments, and Employee Representatives.
Your boarding pass:
+ 5 years of professional experience and customer exposure (including experience in operational/industrial and corporate environments).
Advanced office IT knowledge of Gsuite and Airbus IT tools (Travels & Expenses, Click n'Buy, Buyside, SAP, uVisit, myFM, etc.).
Experience and competence in Health- and Safety Management within a multilayer organization.
Professional, friendly, customer-focused, proactive, open-minded, tactful, and discrete in dealing with sensitive and confidential matters.
Effective interpersonal skills, adaptable to all levels of the organization, strong time management, organizational skills, solution orientation, and ability to work independently.
Both English and French language at negotiation level (written & verbal).
Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.
Take your career to a new level and apply online now!
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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Airbus Operations SAS
Employment Type: Permanent ------- Classe Emploi (France): Classe E09
Experience Level: Professional
Job Family: Administration / Documentation
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
