Customer Acceptance Quality Manager

Job Description

Job Description:

As a key actor of the Customer Acceptance and Delivery Multi-Functional Team ""CAD MFT"" you will represent the Airbus Quality organization in front of our Customers.

Integrated in the Customer Line, you will be in charge of a portfolio of Customers with whom you will build and maintain a trustful relationship all along the aircraft production cycle and in particular during the Final Assembly Line and Delivery phases.

As the representative of the Quality organization in front of our Customers and with the objective of reinforcing our Customer's satisfaction (while protecting Airbus interests), your main missions will be to:
Manage customer communication for all quality related topics whether it relates to cabin, structure, system or paint.
Define, prioritize and agree with the Customers the quality top irritants and repetitive items for a specific Customer or across fleets to manage the “Customer Feedback Loop” in cross functional teams (Quality, Operations, Engineering, Procurement, etc.).
Ensure risk management of quality topics (Major Manufacturing Issues, CA re-allocation, Concession review, Quality Survey Report etc.).
Launch and/or coordinate quality corrective actions and projects to enhance Customer satisfaction (reduction of Customer repetitive items, Concession improvement, etc.).
Foster cross site and cross programme actions consistency and anticipation mindset.
Ensure awareness of in-service issues within the CAD MFT and define the associated containment and communication strategy with the CAD MFT.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus (Tianjin) Delivery Centre Limited

Employment Type:
Fixed term
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Experience Level:
Professional

Job Family:
Quality Assurance

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