Customer acceptance manager

Job Description

Job Description:

JOB INFORMATION

Job Title: Customer Acceptance Manager

Type of Contract: Local Hire

Location: Tianjin

Company: ATFAC

Department:

• Functional Org Unit Siglum : ACOQ5
  
• Operational Org Unit Siglum : ACOQ5
  

CONTEXT OF THE POSITION

In the frame of Airbus procedure, the need to keep the transparency and build the trust of customers. This position is the focal point of the Customer Acceptance & Delivery (CAD) process, leads the execution of the Customer Presentations Program including the QLBs/CLBs handling, On-Quality and On-Time treatment with correct rework for Customer acceptance and continuously maintain the high customer satisfaction along the Section, FAL & Delivery phases.

KEY ACCOUNTABILITY

Ensure customer presentations as per applicable procedure

• Evaluate zone readiness and ensure on time call up for customer presentation.
  
• Represent the customer and review areas on behalf of the customer on specific items.
  
• Conduct “customer eyes” inspection of each a/c before customer ground check.
  
• Prepare data to answer technical questions
  
• Ensure on-time presentation to customer with both Production and Quality department, negotiate with stakeholders any rescheduling of presentation
  
• Identify and understand inspection program deviations
  
• Follow up deviations for satisfactory closure
  
• Assist customers during the inspections.
  
• Ensure customer’s safety during presentations
  
• Recommend to integrate customer needs within Manufacturing to achieve customer satisfaction
  
• Determine any issues, which could impact the A/C acceptance (time frame, aircraft status) and inform the Customer Acceptance Delivery Manager.
  

Ensure management of Quality Log Book (QLB) as per applicable procedure

• Ensure full application of QLB form as per Airbus Quality Instruction.
  
• Ensure efficient QLB handling (records, dispatch, response time...).
  
• Review and present QLB answers to ensure successful acceptance by customers.
  
• Present answered QLB items to the customer for buy back
  
• Analyze disputed items and launch/coordinate appropriate actions to obtain the most acceptable solution for the customer and Airbus.
  
• Report all items under dispute or having risk for delivery or a/c acceptance and review potential corrective actions with the Customer Acceptance Delivery Manager.
  
• Participate in the analysis of the QLB items
  
• Review on a/c if all corrective and preventive actions have been implemented before presentation to customer.
  

Additional tasks

• Initiate/participate as required the regular Acceptance Process Reviews
  
• Provide inputs for every meeting or actions in relation to customer satisfaction
  
• Be responsible for KPI statistics/analysis/reporting and proposal of improvement.
  
• Liaise with internal suppliers in order to build, manage and set counter measures to protect from recurrent issues.
  
• Participate on request to meet subject to customer issues.
  
• Assistance and coordinate the customer event and internal activities.
  

QUALIFICATION

• Bachelor degree or above.
  
• Knowledge of manufacturing processes and Aircraft manufacturing technique document/drawing is preferable.
  
• Industry safety practices and procedures.
  
• Quality System understanding.
  
• Ability to establish and maintain effective working relationships with others.
  
• Good at balancing in a conflict or complicated situation.
  

REQUIRED SKILLS

• Fluent in English communication, speaking and writing.
  
• Computer skills (G-Suit, MS Office, SAP and other skills).
  

Other Requirements:

• Be flexible in working for cross-program (SA, WB and others)
  
• Be adaptable, flexible and initiative to work under stress
  
• Adapt to work in early/late/evening shift and weekend as required.
  
• Adapt to work in outdoor conditions e.g heat, cold and dust.
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus (Tianjin) Final Assembly Company Limited

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Programme & Project Management

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